TECHNICAL PRODUCT MANAGER (IT Assistant Director III)

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Introduction

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. Here at DGS, we truly Do Great Service… Consider joining our team!

This is a Management Service position and serves at the pleasure of the Appointing Authority (“at-will”).

GRADE

24

LOCATION OF POSITION

Office of the Secretary

301 W. Preston Street

Baltimore, MD 21201

Main Purpose of Job

This role is positioned within the Office of the Chief Operating Officer, Information Technology Division of the Department of General Services (DGS), where its primary objective is to facilitate the implementation, adoption, enhancement, and ongoing support of the technology platform. In addition, this role provides leadership and support for technology strategies and initiatives, as well as general process planning, requirements gathering and validation, and process and procedure improvement within the agency. This role involves managing various aspects of technology operations and coordination, including business process and procedure transformation, not limited to the development, documentation, and coordination with the State workforce on current and future agency IT processes and procedures, and recommendations for improvement activities and use of technology to streamline processes.

POSITION DUTIES

Key Responsibilities :

• Product Strategy & Vision: Define and manage the product roadmap and vision in alignment with State requirements, user needs, and business objectives. Prioritize features and enhancements based on value, feasibility, and impact.

• User & Business Value: Use quantitative data to understand user behavior and business priorities. Define and measure success criteria to ensure product outcomes deliver meaningful value.

• Requirements Gathering & Translation: Collaborate with stakeholders, business owners, and designers to gather, document, and translate business and user needs into precise, actionable technical requirements and user stories.

• Cross-Functional Leadership & Delivery: Lead cross-functional teams—including engineering, design, QA, and customer support—through the product development lifecycle. Ensure timely delivery, track progress, identify risks, and mitigate issues effectively.

• Technical Oversight & Systems Integration: Ensure product solutions are technically sound, scalable, and compliant with State standards. Oversee integration with Maryland's financial management and ERP systems, coordinating with IT as needed.

• Customer Support Coordination: Oversee user support processes, including help desk operations, to ensure prompt and effective assistance for technology platforms.

• Performance Analytics & Reporting: Conduct functional and data analysis to inform project decisions. Create and maintain reports on system performance, user engagement, and improvement opportunities.

• Quality Assurance & Continuous Improvement: Implement quality control processes to validate performance, functionality, and user experience. Incorporate feedback to drive iterative improvement.

• Stakeholder Engagement: Maintain open, consistent communication with stakeholders at all levels. Provide updates, address concerns, and manage interdependencies across departments.

DESIRED OR PREFERRED QUALIFICATIONS

• Bachelor's degree from an accredited college or university in computer science, information technology, information science, or a related field.

• 8+ years of experience in product delivery, including 5+ years in modern product development or product ownership roles.

• Proven experience:

- Leading product teams in launching new capabilities and maintaining systems in production at scale. - Aligning technology products with business processes. - Creating and managing product roadmaps and prioritized backlogs.

• 5+ years of experience in:

- Agile project delivery and development practices. - Human-centered design and client-facing roles, such as business analysis or user research. - Change management in dynamic, user-focused environments.

• 2+ years of direct management experience overseeing IT technical staff and resources.

• Strong knowledge of modern technologies and agile methodologies, focusing on delivering user value and maintaining a high-quality user experience.

• Demonstrated ability to make data-informed decisions, effectively communicate (written and verbal), and manage change with diverse stakeholders.

• Preferred certifications: Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO), Project Management Professional (PMP), or ITIL Foundation Certification.

SELECTION PROCESS

It is important that you provide complete and accurate information on your application. Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application. Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process. Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired. You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.

BENEFITS

The State of Maryland offers a generous benefits package that includes:

• Tuition reimbursement for those who qualify
• Flexible work schedules and telework opportunities for many positions
• Free mass transit in Baltimore & Annapolis
• Generous paid leave that increases with years of service
• Paid holidays
• Health coverage with low out-of-pocket costs
• Employee & employer contributory pension plan

Click on the link below for more information.

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

TO APPLY:

Interested applicants should e-mail a resume and cover letter to View email address on us.fitly.work - include “Technical Product Manager” in the subject line of the e-mail.

For questions, call our HR Office at View phone number on us.fitly.work. For more information about DGS, please visit:

DGS is an Equal Opportunity Employer