Physical Security System Credential Specialist (System Administrator 2) - San Jose, CA

Job Overview We are seeking a Physical Security System Credential Specialist to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates, and maintains electronic security services including intrusion detection, access control, biometric authentication, video surveillance, audio‑visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers across high‑growth markets. Job Details This position is maintained at a single on‑site work location. Candidates must have flexibility in schedule, neat in appearance, and be able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role. Responsibilities In this role you will be working as part of a team to monitor, manage, and maintain credentials (access badges) for a global enterprise within the Physical Access Control system. Manage physical security system support to meet service level agreements. Analyze physical security system performance and recommend improvements. Triage customer support calls, providing Tier 1 help‑desk support and Tier 2 escalation. Communicate with customers, manufacturers, vendors, and technical specialists. Train system users and other system support personnel. Analyze and modify preventive maintenance checklists for system changes. Troubleshoot system performance issues and implement corrective actions. Perform preventive maintenance actions including system back‑ups, error log reviews, database size, and integrity checks. Organize and prepare detailed documentation of system performance, including service request records and analysis. Plan requirements with internal customers and usher projects through the entire project lifecycle, focusing on deployments and enhancements to the badging/credentials system infrastructure and services. Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec, etc.). Verify identification and authorization in compliance with security protocols. Maintain accurate records and documentation of access control activities. Collaborate with security and facilities teams to resolve access issues promptly. Work and collaborate with help‑desk and badge office teams. Utilize technology‑based problem‑tracking system to document help‑desk phone calls, document troubleshooting steps prior to completing tickets or escalating to the next level of support. Support daily operations, including monitoring and reviewing system logs. Perform root‑cause analysis on significant issues at the appropriate level of support. Apply knowledge of System Programming Standards (Naming Convention, Configurations, Credential Formats, etc.) as required by the project. Troubleshoot and audit physical security systems as it relates to access and user credentials. Host kick‑off meetings with stakeholders, gather/scope project requirements, and report project status on a regular basis. Be responsible for problem‑solving, anticipating issues and risks, identifying communication gaps, and managing escalations. Perform all duties with minimal direct supervision. Qualifications Education / Experience BS degree and 2+ years of progressive experience, or HS Diploma/Equivalent and 8+ years of progressive experience. Some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and extending systems. Reliable attendance at customer site during work hours required by customer. 1+ year of troubleshooting physical security systems in an enterprise environment (Access Control, Key Box Management, Video surveillance). 1+ year experience working on IT related systems such as servers, workstations, and network switches. Preferred Requirements Experience in Physical Access Control Systems (PACS) and/or Identity Management Systems. Benefits A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. An opportunity to lead and build a business with the support of an industry‑leading firm. Investment in your skills and expertise through professional and technical training programs, leadership training, and tuition reimbursement. Open and transparent communication with senior leadership and local office management. A competitive salary. Medical, dental, vision, life, and disability insurance. Paid time off. Tuition reimbursement. 401(k) Retirement Plan. Military Reserve pay offset. Paid maternity leave. Abilities Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Finger dexterity to manipulate objects with fingers rather than whole hands or arms, e.g., using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person. Pay Range USD $99,680.00 – USD $149,520.00 per year. #J-18808-Ljbffr M.C. Dean