Technical Customer Advisor

Job Responsibilities: Serve as the primary point of contact for customers within assigned branch territories. Coordinate all aspects of the customer service cycle across internal teams to ensure a seamless experience. Communicate effectively with both internal stakeholders and external customers regarding service requests and technical issues. Analyze, plan, and facilitate resolutions for customer service and technical challenges. Create new Waste Information Profiles (WIPs) in compliance with RCRA &; DOT regulations. Manage waste approval processes with internal teams and third-party TSDFs, ensuring cost-effective, compliant solutions. Generate jobs and detailed work orders to support accurate execution of services by operations teams. Oversee post-shipment processes, verify WIPs and approvals, and resolve discrepancies affecting TSDF acceptance and invoicing. Collaborate with team members on incoming customer requests, including new service quotes and billing support. Perform additional duties as assigned by the Customer Excellence Manager. Skills: Strong customer relationship and account management skills. Ability to provide efficient, simple, and compliant solutions. Technical knowledge of waste management and disposal processes preferred. High attention to detail and accuracy. Highly organized and structured; able to follow standard processes. Collaborative team player across multiple functions. Strong verbal and written communication skills. Education/Experience: High school diploma required; additional certifications or technical training preferred. Experience in customer service, technical support, or waste management preferred. Familiarity with regulatory compliance (RCRA &; DOT) is a plus. #J-18808-Ljbffr SGS Consulting