Property Manager

Overview Coordinated Care Agency (CCA) , a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness. The purpose of our work is to ensure that people have access tothe healthcareandsupportsthat they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability.We approach our clients andcolleaguesthroughatrauma informedlens, based on the knowledge and understanding of how trauma affects people's lives. We believe that every person has the right to a safe, affordable place to call home. We seek a Property Manager who cares deeply about the health and well-being of our residents who have lived through the trauma of homelessness. The Property Manager is responsible forthe day-to-day administrative operations, including the lease-up of new tenants and recertification of current tenants, overseeing the turnover of units, maintenance and building operations, processing accounts payables, accepting rent, andparticipatingas a member of the management team. The Property Manager collaborates closely with the Program Director and on‑site services team to ensure residentsremainstably housed. Property Manager positions offer a compensation range of $29.18 – $37.17 per hour (DOE) Full‑time, 40‑hour positions include a competitive benefits package: Medical, dental, and vision coverage, plus life insurance and long‑term disability Health Savings Account (HSA) and Flexible Spending Account (FSA) options Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday CCS/CHS 403(b) Employee Savings Plan Employee Assistance Program (EAP) Responsibilities SUPERVISION AND LEADERSHIP This position directly supervises the operations team, consisting of an assistant property manager, maintenance manager, and janitorial team. Provide supervision,leadershipand mentoring. Oversee staff hiring, recognition, annual reviews, and disciplinary actions. Nurture effectiveness of staff through ongoing training, coaching,counselingand guidance. Ensure staff compliance and consistency with regard to company policies and procedures. Provide day‑to‑day supervision to maintenance and janitorial staff. Complete andmonitordaily/weekly office and maintenance checklists,schedulesand assignments. Collaborate with the Program Director to respond to lease violations that may put a resident’s housing at risk. Work in‑person at a program and attend required in‑person agency meetings. COMPLIANCE Ensuretimelyandaccurateincome certifications. Conduct tenant recertification annually and interim re‑certifications as needed.Assisttenants through the recertification process to ensure compliance with funder requirements. Adhere to the Tenant Selection Planfor admittingnew residents. Prepare new leases and landlord documents for applicants.Completethemove‑in process,including lease signing and move‑in inspection/orientation. Maintain relationshipswithall internal and community referral partners. Ensure that all lease documentation meets the contract obligations andfunders'regulations. Ensure compliance with federal housing standards and fair housing laws. PROPERTY OPERATIONS Manage resident relations with tact,diplomacyand courteous communications. Respond promptly to resident complaints,concernsand requests. Meet with residents to discuss infractions of lease and community rules. Enforce company policies and community rules with consistency and fairness. Ensure that all administrative paperwork isaccurate,completeand submitted ona timelybasis, including move‑in/new lease packages, final deposit accountingstatementsand A/P. Prepare,implementand recommend procedures and systems within company guidelines to ensureorderly, efficient workflow. Ensure distribution of all company or community‑issued notices (HR, emergency info, safety team, policy changes) Maintain records on all aspects of management activity andsubmitrequired documents and reports, as necessary. Ensure that rent ready apartments are available within maintenance operationstandardsand the quality of work meets or exceeds standards through regular inspections. Function as a Leader in times of emergency for the community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities such as criminal activity, employee/resident injuries, fires, floods, earthquakes, etc. Walk and inspecttheproperty regularlyto ensureit is clean and welcoming for current and prospective residents. Coordinate andparticipatein annual and monthly health, safety,and pest inspections for tenants. Follow Eviction Prevention policies and procedures in relation to issuing resident notices and ensuring compliance with community rules and rent payment procedures. Answer all incoming calls,answer routine questionsregardingthe program, and route appropriate messages. Sort and distribute incoming mailandprocess invoices as directed. Other duties as assigned. FISCAL MANAGEMENT Manage financial processes, which include creating andmonitoringbudgets and collecting rent. Execute all functions of rent collection accurately andin a timely manner. Maintain rent roll and all tenant financial information in the Boston Post software program accurately and in real time. Collect and prepare financial supporting documents and work with the accounting staff to create andmaintaina correct audit trail. Coordinate the purchase of necessary equipment and supplies for office needs. Plan for andutilizecommunity resources, equipment and supplies economically. Complete processing of invoicesin a timely manner. Review and manage all expenses weekly tomaintainwithin budgeted guidelines. Track financials and work with vendors on billing and service issues. Review monthly financial results of property versus Budget and Year‑to‑date results each month. Complete monthly Variance Reporting Analysis. MANAGEMENT TEAM/SERVICES Whilemaintaininga building operations perspective, work with supportive services team to bridge operations and services functions to effectively support the resident and the building. Manage crises and model de‑escalation and Trauma‑Informed Care. Provide administrative support to the Program Director toassurethatprogramfulfills grant and contract performance and reporting requirements. Participate in regularly scheduled team meetings. GENERAL Observe/follow guidelines on confidentiality rights of residents and respect of privacy. Maintainaccuraterecord of hours worked and turn in timesheets on schedule. Attendtrainingsrequiredofemployees. Perform other job‑related duties as assigned. Job Conditions This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes, bloodborne pathogens or other bio‑hazardous materials in the course of doing business.Other exposures could include cleaning supplies, chemicals involved in pest control,paintand other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors.Other working conditions may include interruptions, working alone, evening or weekend work, responding toemergenciesand working on‑call. This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders.These clients maydemonstratechallenging behaviors that require staff support for de‑escalation or redirection. Physical Requirements The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee isfrequentlyrequired to talk, hear, stand, walk, use hands to finger/ handle/feel/type,operateofficemachineryandreach withhands and arms. Requires the ability to regularly push, pull,liftand/or carry supplies up to 20 pounds and occasionally up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work takes place at theagencywork location for the duration of the scheduled shift wherelong periodsof sitting, working on a computer, walking to various work areas, going up and down stairs, and standing arerequired. Mental Requirements The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem‑solving, and comprehending. Qualifications Minimum Qualifications Must have a minimum ofone (1) year of on‑site property management experience including supervising others. Experience or knowledge of mental illness, substance use disorders, and/or homeless services. Knowledge and experience with crisis intervention. Commitment to harm reduction and housing first program model. Ability to work both independently and as a member of a team. Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment. Experience with Microsoft office suite of programs and related databases. Must have a reliable means of communication (e. g., phone, voicemail service, email, etc.) at all times in which to be reached. Ability to adapt and respond to different people and situations through a trauma informed lens Support and uphold the mission, beliefs and values of the Coordinated Care Agency and the Archdiocesan Housing Authority. Support and contribute to a creative,collaborativeand respectful environment that promotes teamwork. Demonstrates the necessary attitudes,knowledgeand skills to deliver culturally competent services and work effectively in multi‑cultural situations. Criminalhistorybackground checks arerequiredprior to employment. Ability to obtain andmaintainfoodhandler’spermit within30 daysof employment. Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors. Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position. EMPLOYEE/EMPLOYER PLEDGE We will not tolerate attitudes, behaviors, or statements that alienate, offend, or injure any person associated with CCS because of their racial or ethnic origin. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance. #J-18808-Ljbffr