Admin Dispatch Specialist

Description

Assist manager in routing and dispatch duties for the fleet.

Requirements

Requirements

Essential Functions

· Answer phones and two-way company radios in a professional and courteous manner.

· Provide professional and courteous customer service to parents, school districts, drivers, monitors and external parties.

· Assist Site Manager with routing, scheduling and daily operations of the terminal site. This may include but not limited to transportation coordination of extra-curricular activities and special education / early childhood.

· Communicate with schools regarding calendars, complaints, bus incidents. Communicate with parents regarding issues and concerns. Communicating with drivers and aides. Assist drivers and aides with any issues including disciplinary issues.

· Keep records and submit reports as required. This includes all documentation for complaints, accidents, routing changes, etc.

· Assist manager with monthly billing, payroll, account receivables, account payable and month end requirements.

· Assist manager to ensure all driver files and necessary job-related training is documented and complete.

* Other Functions

· Ensure the office area is clean and organized.

· May be required to clean buses/vans if needed.

· Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the terminal site.

Specific knowledge-based competencies required to satisfactorily perform the functions of the job include:

· Able to schedule and set priorities for work to be accomplished.

· Working knowledge of phones, two-way radios, computers and electronic data processing to include Google Drive and Internet experience.

Specific skill-based competencies required to satisfactorily perform the functions of the job include:

· Written and verbal communication skills, and customer service skills are essential.

· Able to deal with problems and find solutions.

· Proficient reading, writing, grammar and mathematics skills.

· Able to develop and maintain effective working relationships

· Able to interact / communicate successfully with personnel at all levels

Specific ability-based competencies required to satisfactorily perform the functions of the job include:

· Able to work through demanding situations in a fast-paced environment.

· Self-starter with proven organizational, and problem-solving skills.

· Able to work in an organized manner while handling multiple task.

· Able to handle multiple tasks simultaneously.

· Able to exercise confidentiality, tact, diplomacy and independent judgment in performance of duties.

Physical Requirements -

The usual and customary methods of performing the job's functions require the following physical demands:.

Job Type: Full-time

Benefits:

· 401(k)

· 401(k) matching

· Flexible schedule

· Health insurance

· Health savings account

· Life insurance

· Paid time off

Schedule:

· 8 hour shift

· Day shift

· Monday to Friday

Education:

· High school or equivalent (Preferred)

Experience:

· Customer service: 1 year (Preferred)

Work Location: In person