TE - KIA Service Advisor

Job Description

Job Description

Kia Service Advisor

Niles, MI | $50,000 - $80,000 Annually | Commission-Based + Performance Bonuses

Turn Your Customer Service Skills Into a Career

Do you enjoy working with people, solving problems, and helping customers understand their vehicle's service needs? We're looking for a Kia Service Advisor to join our automotive service team in Niles, MI. In this role, you'll serve as the main point of contact between customers and technicians, helping coordinate repairs, communicate service recommendations, and deliver a positive customer experience from check-in to checkout.

What You'll Do

● Greet customers and check in vehicles for service appointments. ● Evaluate customer concerns and advise them on recommended vehicle services, repairs, and associated pricing. ● Communicate directly with technicians to coordinate repair information, service recommendations, and estimates. ● Explain repair needs and costs clearly to customers and answer questions throughout the service process. ● Prepare and submit warranty claims for qualifying repairs. ● Process customer payments and complete checkout transactions. ● Maintain clear communication with customers and the service department to help ensure a smooth service experience.

What We're Looking For

● Strong customer service and communication skills. ● Ability to explain technical information and repair estimates in an easy-to-understand manner. ● Strong organizational skills and attention to detail. ● Comfortable working with customers, technicians, and service department staff. ● Ability to manage multiple service requests in a fast-paced environment. ● Automotive service advisor or dealership experience preferred. ● Professional attitude with a focus on customer satisfaction and service quality.

Why Join Us?

● Competitive earning potential: $50,000 - $80,000 annually. ● Commission-based compensation with additional performance-based goal bonuses. ● Consistent weekday schedule: Monday–Friday, 7:30 AM–5:30 PM. ● Opportunity to build your automotive service knowledge and customer relationships. ● A customer-facing role where strong communication and performance can directly contribute to your success.

Apply today if you're a customer-focused professional looking for an opportunity to grow in the automotive service industry in Niles, MI.