Customer Service Agent

Customer Service Agent

Location:

San Antonio, Texas

Job ID

2603493

This is a full-time position that offers an onsite work environment (3067 East Commerce Street, San Antonio, TX 78220), great work-life balance, & competitive hourly pay.

Start date: ASAP, considering candidates may need to provide a 1-2 week notice period.

This role focuses on handling high-volume inbound customer interactions (25-60 calls per day, plus emails) in a fast-paced, dynamic environment. The Agent is responsible for managing accounts, resolving inquiries, and processing transactional requests (refunds, replacements, invoices, and inventory/item adjustments) across 3 different internal systems. This position requires high energy, self-pacing, and the ability to adapt quickly to frequent changes while maintaining strict adherence to standardized procedures (Customer Satisfaction, Adherence/Attendance and QA).

The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.

• Manage a high volume of back-to-back inbound calls and emails from businesses and customers.

• Research account details and navigate seamlessly across 3 internal systems and screens.

• Process refunds, replacements, invoices, and item adjustments (adding/removing wares, increasing/decreasing quantities).

• Open, track, and resolve customer requests, ensuring accurate documentation.

• Communicate effectively with internal teams, including field Sales and Service representatives.

• Meet key performance metrics, including customer satisfaction surveys, QA interaction scores, adherence, and attendance.

Schedule & Training

• Training: 3 weeks of classroom training followed by 1 week of nesting (Schedule: 8:00 AM - 5:00 PM).

• Operational Shifts: Shifts vary and are subject to change between 7:00 AM and 5:30 PM CST.

Benefits & Perks:

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

• UniFirst is an international leader in garment & Uniform services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.

• We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.

Qualifications

• Proactive & Energetic: Highly active, self-motivated, and thrives in a demanding, repetitive, and high-volume environment.

• Adaptable: Comfortable navigating continuous organizational, operational changes and customer personalities.

• Multitasker: Able to talk, listen, and accurately type/navigate systems and screens simultaneously.

• Empathetic & Clear Communicator: Demonstrates strong empathy with customer situations and possesses clear, professional pronunciation and diction.

• Strong computer skills.

• High School Diploma or GED equivalent.

• Minimum 2 years' experience in a demanding Office / Customer Service Environment with all applicable skills in place.

• Minimum Keyboard speed of 45 WPM

• Mastery of Multi-Line Phones & all types of Office Equipment

• Solid working knowledge of MS Outlook / Word / Excel

About Us

At UniFirst, we're a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at View email address on click.appcast.io or through our EthicsFirst portal at UniFirst.ethicspoint.com. You may also call the EthicsFirst Hotline atView phone number on click.appcast.io (tel:+800-347-7888) to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.