Administrative Assistant

Administrative Assistant

We are seeking an Administrative Assistant to support one of our clients in Gaston County. Essential job functions include reviewing applications for assistance consistent with federal requirements, performing quality control checks on applications to ensure policy is being followed, triaging application inquiries, identifying solutions, and responding in a timely manner to applicants. The role also involves respecting client dignity and confidentiality at all stages of the application process, maintaining and tracking applications, ensuring information accuracy through monthly reporting, logging new information, and documenting awards. Additionally, the position requires ensuring current and accurate records are available for applicants, accurately maintaining information within the system including associated documentation, supporting accounting functions that track payment to applicants, and having excellent attention to detail. The candidate should have customer service and/or phone intake background, strong written and verbal communication skills, excellent organizational and record-keeping skills, the ability to manage multiple projects and staff simultaneously, strong critical-thinking and problem-solving skills, embrace a quick pace, be comfortable speaking with applicants, and possess strong customer service skills.