Patient Services Representative

divh2Patient Services Representative (TX)/h2pDo you wake up every morning inspired to solve problems and make a meaningful impact in healthcare? If so, we want to hear from you./ppAt Innovista Health, were leading the effort to drive transformative change in healthcare. We are a full-service value-based care and managed service organization that partners with independent providers to help them navigate, succeed, and thrive in value-based care./ppFounded in 2013, Innovista Health offers solutions for providers at every point along the continuum of value-based care, ranging from care management, provider/ACO enablement, and quality improvement to performance insights, reporting, and managed administrative/payment services./ppWhile Innovista Healths main offices are in Oak Brook, IL and Houston, TX, we have remote employees throughout the US./ppWere thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, TX team. As an on-site contributor, youll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system. This position is based at our Briarforest clinic./ph3Position Overview:/h3pWe are actively seeking a skilled and compassionate Patient Services Representative (TX) to join our dynamic healthcare team based in Texas. As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well-being of our patients./ph3Responsibilities:/h3ullistrongPatient Interaction:/strong Welcomes and greets patients, clients, and visitors to the department in a manner that is helpful and friendly. Determine purpose of visit and direct patients, clients, visitors to appropriate person to department(s)/liliAnswer and manage inbound calls with professionalism, empathy, and a patient-centric approach./liliProvide accurate and timely information regarding medical services, appointments, and general inquiries./liliDemonstrate patience and understanding when addressing patient concerns or inquiries./liliAssist with daily patient flow in areas as needed/li/ulullistrongAppointment Scheduling:/strong Efficiently schedule and confirm patient appointments using the designated scheduling system./liliCollaborate with various departments to coordinate and optimize appointment availability./liliOversee and complete patient registration process as needed./liliConfirm patient appointments and complete associated patient registration process./li/ulullistrongDocumentation and Record Keeping:/strong Maintain accurate and confidential patient records during and after each interaction./liliCompile medical record charts, reports and correspondence./liliUpdate patient information as needed and ensure compliance with data security and privacy regulations./li/ulullistrongInsurance and Patient Payment Assistance:/strong Receive payments and post amounts paid to patient accounts./liliAssist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries./liliCollaborate with the billing department to address patient payment concerns./li/ulullistrongCommunication Coordination:/strong Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry./liliEffectively communicate with nursing staff to relay patient observations and concerns./liliEscalate patient status as necessary/li/ulullistrongAdherence to Protocols:/strong Adhere to established protocols and guidelines to ensure consistent and high-quality service./liliFollow safety standards and regulations to ensure a secure and compliant call center environment./liliMaintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations/li/ulullistrongTeam Collaboration:/strong Participates in team daily huddle/liliParticipates in meetings of staff and department meetings./liliShares acquired knowledge and learning./liliConsistently reports for duty on time./liliKeeps patients information private and limits conversation of a personal nature in patients presence./liliDegree of teamwork and cooperation with personnel from other departments./li/ulh3Requirements:/h3ulliThis is a 100% in office role/liliProven experience in a call center or customer service role, preferably within a medical or healthcare setting./liliStrong communication skills with the ability to convey complex medical information clearly and concisely./liliFamiliarity with medical terminology and procedures./liliAbility to handle a high volume of calls in a fast-paced environment with efficiency and accuracy./liliEmpathetic and patient-focused approach when dealing with inquiries and concerns./liliBasic computer skills and proficiency in relevant software applications./liliAbility to maintain confidentiality and adhere to HIPAA regulations./liliExperience with Epic electronic medical records system preferred/liliBilingual (fluency in speaking Spanish) preferred/liliAble to rotate weekends, holidays, shifts and center location according to company needs./liliOther duties as assigned/li/ulh3Benefits:/h3pWe are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members./ppHEALTH WELLBEING/pulliA choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options/liliDental and vision coverage/liliCompany-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)/liliEmployee Assistance Program/liliBereavement Leave (full time employees for the loss of an immediate family member)/liliPaid Military Leave Benefits/liliDiscounts and perks on gym memberships, shopping, travel, recreation, and more/li/ulpFINANCIAL GROWTH/pulliA yearly discretionary bonus/lili401(k) with a company match/liliCredit Union Banking alternative/liliWellness Rewards with Monetary Incentives/liliRewarding employee referral bonuses/li/ulpWORK/LIFE BALANCE/pulliFlexible schedule and work from home options for numerous roles/liliNine paid company holidays + Sick and Wellness Days + accrued PTO/liliCommuter benefits/liliPaid Parental Leave (up to 6 weeks, subject to applicable waiting period)/li/ulpJOB SATISFACTION ADVANCEMENT/pulliClear career advancement and growth pathways/liliContinuous education opportunities and financial reimbursement (mileage and certifications where approved)/liliDiversity, Equity Inclusion Committee with various Business Resource Groups you can join/liliCompany-wide socials and gatherings/liliDress for Your Day policy/li/ul/div