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Spa Guest Experience Coordinator

$19 - $23 per hour

Amazing Lash Studio

Lashiqué is a luxury beauty and wellness spa dedicated to delivering elevated, confidence-building experiences. We are seeking a polished, warm, and service-driven Spa Guest Experience Coordinator who thrives in a high-end environment and loves creating unforgettable client experiences. This role is ideal for someone with a background in luxury retail, hospitality, boutique fitness, or beauty who enjoys guest interaction, light sales, and maintaining impeccable brand standards. Guest Experience & Hospitality Deliver the Lashiqué Signature Guest Experience from check-in to check-out Greet every guest with warmth, professionalism, and confidence Offer hot towels, beverages, and guide guests through their visit Present the service menu and introduce enhancement opportunities Communicate seamlessly with estheticians to support smooth appointment flow, especially if a provider is running behind Assist with light treatment room setup when needed to keep services on schedule Check-In, Check-Out & Technology Manage client check-in and check-out using our spa scheduling and POS system (Boulevard) Process payments, memberships, packages, and retail purchases accurately Present monthly promotions, featured services, and limited-time offers to every guest Assist clients with downloading and navigating the Lashiqué app Support clients with in-app shopping and account questions Retail, Promotions & Experience-Based Sales Demonstrate and sample skincare and retail products in a natural, consultative way Educate guests on products used in their service and recommend home-care solutions Support retail sales, service enhancements, memberships, and packages Stay knowledgeable on all current promotions, services, and brand offerings Spa Standards, Environment & Flow Maintain showroom-level cleanliness of the lobby, front desk, restrooms, and high-touch areas Ensure candles are lit, music is set, and ambiance meets Lashiqué brand standards Restock beverages, towels, retail displays, and guest supplies Assist with light room resets when needed Support a calm, elevated spa flow during busy periods Brand Alignment & Communication Use Lashiqué-approved language and brand tone to ensure a consistent luxury experience Handle guest questions or concerns with empathy, professionalism, and confidence Communicate clearly with the team and leadership to support daily operations Share guest feedback and identify opportunities for improvement What We're Looking For Hospitality-driven and client-obsessed Polished, professional presence Comfortable with technology and learning systems Detail-oriented and proactive Confident communicator who enjoys beauty, wellness, and luxury environments Compensation & Benefits Competitive hourly pay, $19.00 - $23.00 per hour, based on experience Retail, package, and membership commission opportunities available Employee discounts on services and products Growth opportunities within a luxury spa brand

Vacancy posted 14 hours ago
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