Lead Installation Technician

divh2Commercial Equipment Installation Specialist/h2pHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk./ppThese are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned./pulliEntering and managing installation opportunities in CRM to develop accurate monthly forecasts/liliConducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM/liliProducing scope of works and customer facing installation quotes in CRM/liliWorking with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers/liliExecuting the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs/liliStrong adherence to installation playbook from start to end (machine at customer site to leaving customer site after successful startup)/liliEffective management of installation request inbox/liliStrong project management skills by managing schedule dates and completion dates in CRM and information relayed to the customer and to other branch leadership personnel/liliProper final pricing updates to CRM opportunities that support branch and organization financial objectives/liliMaintains current organization, industry, and equipment knowledge./liliStrong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine/liliProper vehicle maintenance and handling of installation material handling equipment/liliAdherence to the companys safe driving policy and other applicable policies including safety/liliOther duties as assigned/li/ulpSupervisory Responsibilities: This position has no direct or indirect supervisory responsibilities./ppQualifications/ppThe requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppRequired Education and Work Experience/pulliHigh school diploma or GED/lili2 years of formal technical training and at least ten years of related experience/liliEquipment installation or similar experience/liliPC knowledge and suite of Microsoft applications/li/ulpDesired Education/Experience/pulli5+ years of installation experience in commercial equipment/liliMechanical or electrical experience is preferred, but not required/liliAssociate degree is preferred, but not required/liliExperience installing and removing commercial cooking and/or refrigeration equipment is highly desirable/liliPrior experience using Microsoft Dynamics 365 CRM Certificates and Licenses Position/Location dependent/liliIndustry certification is highly desirable/li/ulpCompetencies/ppTo perform the job successfully, an individual should demonstrate the following competencies./ppTechnical and Analytical Skills/pulliAbility to read and interpret standard service manuals, installation manuals, and mechanical diagrams./liliUnderstanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions)./liliCompiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads)./liliBasic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel./li/ulpQuality/pulliDemonstrates accuracy and thoroughness./liliLooks for ways to improve and promote quality./liliApplies feedback to improve performance./liliMonitors own work to ensure quality./li/ulpQuantity/pulliCompletes work in timely manner./liliStrives to increase productivity./liliWorks quickly./li/ulpAttendance/Punctuality/pulliIs consistently at work and on time./liliEnsures work responsibilities are covered when absent./liliArrives at meetings and appointments on time./li/ulpDependability/pulliFollows instructions, responds to management direction./liliTakes responsibility for own actions./li/ulpTeamwork/pulliBalances team and individual responsibilities./liliExhibits objectivity and openness to others views./liliGives and welcomes feedback./liliContributes to building a positive team spirit./liliPuts success of team above own interests./liliAble to build morale and group commitments to goals and objectives./liliSupports everyones efforts to succeed./liliRecognizes accomplishments of other team members./liliKeep commitments./liliCommits to extended hours of work when necessary to reach goals./liliCompletes tasks on time./li/ulpSafety/pulliAbility to read and understand safety guidelines of the business./liliAbility to approach job responsibilities with an emphasis on safety, efficiency, and quality./liliPerforms periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced./liliDemonstrates a comprehensive knowledge of company products and services./li/ulpTime Management and Communication Skills/pulliPrioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame./liliMust be able to multi-task; work on site visits, compose quotes and lead an installation crew/liliDemonstrated ability to communicate orally with individuals from within and outside the organization/liliDemonstrates crisis/conflict resolution skills/liliAbility to self-motivate and take direction from management/liliThrives in a multi-tasking environment and can adjust priorities quickly/liliTimely customer communication on installation updates/li/ulpPhysical Demands Work Environment/ppThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppPhysical Demands/pulliLift up to 75 lbs. with or without assistance/liliClimb up to 10 ft with an A-frame ladder/liliOccasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet/liliExtensive walking 3-5 miles / day/liliExtensive driving 5-6 hours/day/liliKneel, squat, bend, push/pull/liliMove in various positions to accomplish tasks in various environments including tight and confined spaces/liliOperate motor vehicles or heavy equipment (i.e., forklift)/liliOperate machinery and/or power tools Working Conditions/liliOffice facility and customer facilities (including commercial kitchens of various types of businesses)/liliExposure to noise, heat, cold, slippery, wet dirty conditions may occur/liliTravel requirement up to 50% of time Hours of Work/liliNormal business hours with occasional/frequent/extended hours as needed/liliFlexibility with schedule to meet critical deadlines/liliNormal scheduled hours cover early mornings, evenings and/or weekends/liliExtended hours may include nights and/or weekends/li lt;//ul/div