Program Manager

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You'll Do

• The program manager of THP is responsible for working closely with the director of residential services to ensure the alignment, management and oversight of all programmatic components, including 24/7 staffing, culturally competent services, skills building support for parents, and alignment with children's and case management services.
• Provides general administrative and programmatic planning, design, service and support
• With direction from the Director ensures the on-going development and daily operation of the program services. Assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless families. Work closely with the Program Director on various organizational activities and special projects
• The program manager has deep expertise in providing programmatic interventions, including groups and classes on topics such as parenting skills, workforce development, financial literacy, and other skills building enhancements.

What Your Day Looks Like

• Assist staff with supporting participant efforts through a strength-based framework; promoting values of self-sufficiency and empowerment throughout work with families. Oversee the training and implementation of harm reduction / trauma-informed care model, including Motivational Interviewing (MI) practices and techniques.
• Attends case review meetings and case management department meetings in conjunction with the Family Services Manager and provides support to case managers as needed/in the moment.
• Represent and act as a liaison for the program Transitional Housing with the City & County of San Francisco. And with the Superior Court of SF for our Family Treatment Court MOU.
• Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress towards service objectives and goals. Conduct audits, provide quality assurance oversight, and respond to inquiries and requests for information.
• Attend other programs, organizational and outside community meetings as assigned. Assist in representing the program to funders, volunteers, and donors as needed.

• Provides QA of paperwork including salesforce notes, warnings, grievances, treatment plans, program agreements, NDOS and IDOS.
• Assist the Program Director in developing and revising policies and procedures, operations manuals, emergency procedures and program materials.
• Ensures that each family understands and is held to a standard programmatic agreement and tracks warnings, incidents and critical incidents on a weekly, monthly, quarterly and annual basis
• Administers and analyzes client satisfaction surveys
• Tracks budgets and spend downs as needed, in conjunction with the Director.
• Addresses grievances and complaints in a timely manner, in writing, as required by our funder and internal protocols
• Provides trainings for staff on issues that impact service delivery.
• Ensures P&Ps are up to date and meet contractual and compliance standards.
• Ensures voluntary and mandatory programming schedule for a minimum of 10 hours a month, provided by in-house staff as well as partners, organizations and non-profits from out in the community

What Makes You Successful in This Role

• You are an experienced people manager who leads with clarity, consistency, and accountability, especially in fast-paced, 24/7 residential or shelter environments
• You bring a deep understanding of homelessness, poverty, and the complex challenges families may face, including mental health concerns, substance use, domestic violence, and chronic health conditions
• You are comfortable supervising diverse teams, including union represented staff, and can apply sound judgment while upholding policies, procedures, and labor agreements
• You are highly organized and adaptable, able to manage multiple priorities, shifting schedules, and competing deadlines without losing focus on quality and safety
• You communicate clearly and professionally, both verbally and in writing
• You value collaboration and relationship-building, working effectively with internal teams, external partners, and community resources
• You are flexible and dependable, with the availability to work evenings, weekends, overnight shifts, and on-call rotations as required in a 24/7 shelter setting

What You Bring

• Minimum 3 years as a supervisor and 3-5 years demonstrable experience in providing and/or overseeing programmatic interventions
• MSW preferred
• Experience with family reunification needs
• Strong organizational, time-management, and problem-solving skills, with the ability to work independently when needed
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, Excel, and experience using client databases or CRM systems
• Bilingual English/Spanish skills (strongly preferred)
• Ability to travel locally as needed; valid California Driver's License and acceptable DMV report

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Compensation: $100,000 annually

Position Type: Full-time, Exempt

Union Representation: No

Schedule: Monday - Friday: 9am-5pm most days, except one required 12pm to 8pm per week (this could be occasionally 2 times a week). & occasional weekends

Location: THP 1631 Hayes Street, San Francisco, CA

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations for individuals with disabilities.