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Lead data analyst

TriOptus LLC

Job Title

Must Have Skills (Most Important):

  • Excellent Data Analysis Skills
  • Ability to provide strategic recommendations based on large sets of data
  • Excellent Project Management Skills
  • Experience building innovative products and solutions
  • Technical knowledge to partner with our GTS counterparts
  • Digital background
  • Experience working with field teams
  • Strong cross-functional skills
  • Process Oriented
  • Bachelor's Degree
  • 5 plus years of experience

Desired Skills:

  • Familiarity with chat/messaging platforms and technology LivePerson or LiveEngage
  • A heavy focus on delivering best in class agent and customer experiences
  • Willingness to learn and take on new challenges
  • Masters Degree or Certification in Digital CX or related fields

Job Duties:

  • This person would be Client's lead for data analysis and insight recommendations supporting the Live Sales Chat Customer Experience team.
  • As a major part of Client's business, Sales Chat continues to deliver a strong customer experience.
  • In order to continue to grow our experience, added focus is needed to understand and build insights based on data to help drive our business forward.
  • This person would need to be able to assess complex problems and identify solutions.

Education or Certifications:

  • Bachelor's Degree Needed
  • Masters Degree or Digital CX Certification preferred

Logistics:

  • Standard 9.00 to 5.
Vacancy posted 2 days ago
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