COMPUTER TECHNICIAN(S)

Computer Technician

Elizabeth, New Jersey

TITLE: Computer Technician

QUALIFICATIONS:

• Minimum of an Associate degree from an accredited college in management information systems or other technology related field.
• OR Four years of related work experience may be substituted for an Associate Degree; and high school diploma or equivalent.
• A+ computer industry certification.
• Two years of experience with Windows XP 2000 operating systems.
• Two years of experience with Microsoft Office XP, 2000, 2003 and 2007 packages.
• Knowledge of Novell.
• Must be capable of lifting equipment up to 60lbs.
• Must have a current driver's license and vehicle.
• Communication skills.
• Required criminal history background check and proof of S. citizenship or legal resident alien status.

REPORTS TO: Customer Services Manager

PERFORMANCE RESPONSIBILITIES:

• Interacts with customers in a courteous and professional manner in person, over the telephone, or by email.
• Performs computer installation, repair work and maintenance on all computers, printers, scanners, and other end user computer equipment.
• Inspects computer equipment, reads order sheet listing user requirements, and prepares equipment for delivery and installation.
• Uses call center software to open, close, update, and maintain customer trouble tickets.
• Maintains software media CDs and hardware parts inventory (memory, disk drives, cables, etc.).
• Documents all installation, repair, and maintenance work and tags all equipment.
• Ensures all installation, repair, and maintenance work is completed according to departmental guidelines.
• Responsible for supporting the following software: Office Professional XP, 2000 and 2007. Windows OS 2000/XP and Vista.
• Contacts the Network Control Center for internal technical support.
• Responsible for monitoring the help desk queue for trouble ticket assignments.
• Supports and troubleshoots all computer problems in the schools.
• Escalates problems to the appropriate teams and to Technology and Information Systems management.
• Performs other related duties as may be assigned.

TERMS OF EMPLOYMENT: Twelve (12) months; non-tenurable.

Evaluated by the Customer Services Manager consistent with statute, code and collective negotiations agreement.

Compensation and benefits as established by the collective negotiations agreement

Date Approved: June 28, 2007

Rev: 2007-17