Medical Front Desk/Outreach Coordinator

Pediatric Clinic Front Desk Receptionist and Outreach Coordinator

We are a pediatric clinic committed to providing compassionate, efficient care for children and their families. As we grow, we're looking for a proactive, personable, and marketing-savvy team member to help us elevate both our daily operations and our community engagement.

About the Role:

This is a dual-function position combining the essential responsibilities of a front desk medical receptionist with proactive outreach and marketing coordination. You'll be the friendly face of our clinic at the front desk—and the creative mind helping us build stronger relationships with our community and grow our patient base.

Front Desk (60–70%):

• Greet patients warmly, check them in/out, verify insurance.
• Answer phones, schedule appointments, and handle general inquiries.
• Maintain accurate EMR records and ensure HIPAA compliance.
• Help with day-to-day tasks such as scanning, faxes, referrals, and billing follow-ups.
• Monitor waiting room experience: cleanliness, child-friendliness, timeliness.

Outreach & Growth Coordination (30–40%):

• Actively build and maintain relationships with local daycares, schools, churches, and community centers.
• Coordinate and attend outreach activities (e.g., school health days, parent nights, local fairs)
• Distribute educational or promotional materials to community locations (flyers, resource packets, etc.)
• Request and manage patient reviews on Google/Yelp through verbal and printed prompts.
• Organize referral pipelines from community partners (e.g., warm handoffs, incentive programs)
• Monitor and propose ideas for improving clinic visibility in the community (signage, word-of-mouth programs)
• Track outreach activities and outcomes to measure engagement and reach.

You're a Great Fit If You Are:

• Warm, friendly, and excellent with children and parents.
• Tech-comfortable (Google Workspace, Canva, Instagram, EMR systems)
• A self-starter who takes initiative and finds things to improve.
• Organized, detail-oriented, and capable of managing multiple streams of work.
• Interested in healthcare marketing, growth, and community relationships.

Requirements:

• High school diploma (Associate's or higher preferred).
• 1+ year experience in front desk or customer service (medical setting ideal).
• Basic understanding of insurance plans and EMR systems (e.g., Athena, eClinicalWorks)
• Some exposure to social media, digital marketing, or communications a big plus.
• MA certification or medical background is a bonus but not required.

Compensation & Benefits:

• Competitive hourly rate based on experience.
• Health and dental benefits.
• PTO, paid holidays.
• Growth potential as we expand marketing and clinical programs.

About Kids Watch Primary Pediatrics and Urgent Care: KidsWatch Pediatrics is a modern pediatric practice focused on making care more accessible, responsive, and family centered. We bring together primary care, same day sick visits, and telemedicine into one cohesive model, with hours designed around how families actually live. We were built on a simple idea. Parents should not have to wait days for care or choose between convenience and quality. Whether it is a newborn visit, a same day illness, or a late evening concern, our team is here when families need us most. Our providers deliver comprehensive, evidence based care across all stages of childhood. With on site capabilities such as labs, imaging, and procedures, we are able to provide efficient care without unnecessary delays or referrals. We serve a diverse Northern Virginia community and are committed to culturally aware, patient centered care. Building trust with families from different backgrounds is central to how we practice. KidsWatch is designed to be different. It is a place where access, continuity, and clinical excellence come together to create a better experience for both families and the clinicians who care for them.