Front Office Coordinator

Front Office Coordinator – SCARS Center & The Appearance CenterLocations: Yorba Linda & Newport Beach, CASCARS Center and The Appearance Center are premier Dermatology, Skin Cancer, Mohs Reconstruction, and Facial Plastic Surgery practices dedicated to providing exceptional patient care in a welcoming, compassionate, and professional environment. Our nationally recognized physicians and team are committed to delivering the highest standard of medical, surgical, and cosmetic care while creating an outstanding experience for every patient.We are seeking a highly motivated, organized, and personable Front Office Coordinator to be the face of our practice and help oversee the daily operations of our front desk in both our Yorba Linda and Newport Beach locations.Why Join Our Team?Competitive payHealth insurancePaid Time Off (PTO)Paid holidaysEmployee discounts on skincare products and cosmetic servicesOpportunities for professional growth and advancementSupportive, collaborative, and positive team cultureWork alongside nationally recognized dermatologists, facial plastic surgeons, and aesthetic providersOpportunity to build a long-term career in a growing, family-owned practiceKey ResponsibilitiesPatient ExperienceWarmly greet and check in patientsCreate a welcoming and professional first impressionEnsure a smooth patient experience from arrival through checkoutDeliver exceptional customer service at every interactionScheduling & PhonesAnswer incoming calls and respond to patient inquiriesSchedule, reschedule, and confirm appointments using the EMR systemOptimize provider schedules while minimizing gaps and cancellationsCoordinate referrals and follow-up appointments as neededAdministrative DutiesVerify insurance eligibility and benefitsCollect co-pays, deductibles, balances, and process paymentsMaintain accurate patient demographics and medical recordsObtain required authorizations and documentation when appropriateCare CoordinationServe as the communication hub between patients, providers, and clinical staffAssist with patient flow to ensure appointments stay on scheduleCommunicate effectively with all departments to provide outstanding patient careOffice OperationsMaintain a clean, organized, and welcoming reception areaAssist with daily opening and closing proceduresSupport front office operations to ensure efficiency and professionalismFollow HIPAA and office policies while maintaining patient confidentialityQualificationsExperience: Minimum of one year of medical front office experience required (Dermatology, Plastic Surgery, Cosmetic Surgery, or Medical Spa experience strongly preferred)Education: Bachelor's degreeTechnical Skills: Experience with EMR systems and proficiency in Microsoft Office and Google WorkspaceCommunication: Excellent verbal and written communication skills with a patient-first mindsetOrganization: Strong attention to detail with the ability to multitask in a fast-paced environmentKnowledge: Familiarity with medical terminology, insurance verification, prior authorizations, and schedulingProfessional appearance, reliability, and a positive attitudePreferred QualificationsExperience with NextGen EMRDermatology or Plastic Surgery office experienceKnowledge of cosmetic consultations and schedulingBilingual (Spanish) is a plusIf you are passionate about delivering exceptional patient care and enjoy working in a collaborative, fast-paced medical environment, we would love to hear from you. Join the team at SCARS Center and The Appearance Center and become part of a practice dedicated to excellence in dermatology, skin cancer treatment, facial plastic surgery, and aesthetics.