Salesforce CRP Tech Lead

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!


More About HUIT:

Our Mission: huit.harvard.edu/about


We empower the Harvard community with essential and transformative technologies to advance education, knowledge, and discovery.


HUIT's core values are:

• Human-centered
• University-focused
• Innovation-driven
• Team-oriented

IT Academy (designed for IT Staff):

HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here:


Job Description

Reporting to the Service Owner, CRM Consulting Services, the Salesforce CRP Tech Lead will be responsible for the development and functional expansion of the Catalog, Registration, and Payment (CRP) module of Harvard's Learning Experience Platform (LXP). The LXP has been created to allow groups across Harvard to deliver best-of-breed online education programs. The Salesforce-based CRP module is intended to be a central service, integrated with the LXP, to allow Harvard groups that do not have their own registration and payment system to offer their LXP courses for sale, direct to individual customers or through business-to-business contracts.


The CRP recently launched with a baseline set of functionality to allow individual purchases of a core set of online courses. Even in that MVP form, the CRP ecosystem includes Salesforce Service Cloud for customer support, Experience Cloud for customer-facing functions such as registration, Certinia (FinancialForce) for financial management, and integration with Marketing Cloud for mass email. The CRP Tech Lead will be responsible for developing a technical roadmap and architecting individual features to best make use of this infrastructure, and to expand the CRP to support more complex B2C prospecting and sales models; growth into B2B sales (core CRM), contract, and access management; and adoption of the CRP by more groups within Harvard through a multi-tenant data access model.


The CRP Tech Lead will need excellent Salesforce technical skills, broad knowledge across areas such as marketing and finance, and the people and organizational skills to manage multiple stakeholders with competing priorities in a rapidly-evolving, start-up mentality role. At a technical level, robust knowledge of Salesforce sharing and permissions, dynamic forms, Experience Cloud, Lightning Web Components (LWCs), and Apex enterprise architecture for handling data at scale including asynchronous Apex, triggers, logging, and testing, are all a must. The position will have regular involvement with integrations to and from other Harvard systems; with DevOps tools, source control, and deployments; and with Salesforce areas such as Marketing Cloud integration. Experience with the Certinia (FinancialForce) managed package and with accrual accounting are highly desirable, along with knowledge of modern online marketing practices anchored by Google Analytics.


The Salesforce CRP Tech Lead will be a people-focused role, leading and participating in governance activities to scope and prioritize the ongoing system enhancement needs of University customers, working alongside project sponsors as well as a Product Owner and Manager, and managing a small agile development team. As such this position requires the ability to explain technical options to a non-technical audience, to work regularly in a collaborative manner, and to independently analyze and solve problems, escalating issues when appropriate.


The Salesforce CRP Tech Lead will join a growing HUIT CRM Services team that supports a variety of different Salesforce needs across the University, offering numerous possibilities for professional development. They will also be joining a large and diverse Salesforce community at Harvard with many opportunities for learning, including an internal user group. Harvard University IT is committed to professional development and offers formal and informal trainings and learning opportunities on a regular basis.


Job-Specific Responsibilities:

• Lead the technical product roadmap, understanding and communicating scope, dependencies, priorities, and level of effort for planned future work and adjusting as new priorities emerge.
• Ultimate responsibility for translating business requirements into a technical architecture and solutions, documenting requirements and solution design, creating prototypes, presenting demos, and conducting end-user training where necessary.
• Represent the CRP team as its technical leader in a variety of scheduled meetings as well as ad-hoc sessions with customers, prospective tenants, and other members of the extended team.
• Lead a team of external developers, working with the CRP Product Manager to plan sprints, refine work, and offer guidance when needed.
• Act as the CRP team's subject matter expert to define and consistently implement best practices with regards to Salesforce system configuration, development, testing, deployment, data integrity, information security, stability, etc.
• Design, develop, and deploy new features and feature enhancements using the full range of Salesforce development tools including Apex, Flow, and LWC.
• Define and implement a release strategy; lead code reviews and serve as release manager for scheduled and off-schedule feature releases and fixes.
• Support and maintain integrations with internal and third-party solutions.
• Assist the team with identifying and resolving time-sensitive tenant and end-customer issues.

Qualifications

Basic Qualifications:

Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.

• Minimum of seven years' post-secondary education or relevant work experience

Additional Qualifications and Skills:

Required Essential Knowledge and Skills:

• Experience as a Salesforce Developer, Architect, Product Owner, or similar role for an Enterprise or above edition of Sales Cloud or Service Cloud.
• Demonstrated leadership in determining and executing a product or system roadmap.
• Experience with Apex and SOQL at scale including object oriented principles, triggers, batch and queueable Apex, callouts, logging, and error handling.
• Experience using Salesforce in a multi-tenant environment or similar situation requiring robust data sharing and access controls, and solutioning for the needs of multiple groups.
• Experience with Javascript, HTML, CSS, and Lightning Web Components (LWC).
• Experience with Salesforce Flow, including screen Flows for process automation.
• Thorough understanding of Salesforce platform limits.
• Proficiency with Salesforce customization and configuration including creation of custom objects and fields of different types including formulas, junction objects, etc.
• Experience in deploying metadata from sandboxes to production environments, including using tools such as Git, GitHub, and the SF command line.
• Experience with iterative, agile software development methodology and tools such as Jira.
• Excellent communication and collaboration skills including one-on-one interaction, written communication, oral presentation, and meeting facilitation with executive-level sponsors.
• Demonstrated ability to effectively communicate technical issues and resolve. problems at all levels of an organization in a collaborative way.
• Demonstrated ability to lead a technical team and manage developers.
• Demonstrated ability to work both individually and as a team member in a collaborative environment to achieve agreed-upon objectives.
• Proven ability to handle sensitive data with discretion and manage multiple tasks simultaneously.
• Ability to work in a dynamic and changing environment.

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Familiarity with Harvard University or Higher Education, online marketing, and/or accounting principles.
• Experience with Certinia (FinancialForce).
• Experience using Salesforce in a large organization with complex data sharing and permissions requirements.
• Experience with Salesforce Marketing Cloud Engagement.

Certificates and Licenses:

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
• Familiarity with WCAG 2.1 AA standards for web accessibility.

Additional Information

• Appointment End Date:
  This is a fully benefited, full-time Harvard University position that has been funded through 6/30/2027. There is the possibility of renewal, contingent upon your work performance meeting the needs of the department and the continued availability of funding designed to support the position.
• Standard Hours/Schedule : 35 hours per week
  Monday - Friday: Support planned production releases, occasionally during extended hours or weekends.
  This position can be fully remote or hybrid and travel to the campus may be required for important project events with advance notice.
• Visa Sponsorship Information : Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening : Identity
• Other Information :
  Please provide a cover letter with your application.
  This position has a 180-day orientation and review period.

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Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 059. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.


Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.


EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.