Telephony Product Owner

Job Title: Telephony Product Owner

Location: 3275 Bennett Creek Avenue, Frederick, MD 21704. 100% onsite.

Job Type: Contract

Duration: 6 Months

Top 3 Required Skills:

1. Telephony & Unified Communications Expertise (VoIP, SIP, PBX, UCaaS, Contact Center platforms such as IVR, ACD, call routing)

2. Product Ownership & Agile Delivery (backlog management, user stories, sprint planning, stakeholder alignment using Jira/Azure DevOps)

3. Stakeholder & Business-Technical Translation (ability to convert business requirements into technical solutions and drive execution across teams)

Role Descriptions:

The Telephony Product Owner is responsible for defining| owning| and delivering telephony and communication product capabilities| including voice platforms| contact center solutions| and unified communication systems. This role bridges business needs and technical execution| ensuring telephony solutions deliver maximum value to stakeholders.

Key Responsibilities:

Own and manage the product backlog for telephony and communication platforms (VoIP| PBX| Teams Calling| contact center solutions).

Define product vision| roadmap| and priorities aligned with business objectives.

Gather and translate business requirements into user stories and acceptance criteria.

Collaborate with engineering| network| and operations teams to deliver scalable telephony solutions.

Act as the primary liaison between stakeholders (business| IT| vendors| leadership).

Drive implementation and enhancement of telephony platforms including cloud-based and on-prem solutions.

Prioritize features based on business value| customer impact| and technical feasibility.

Ensure seamless integration with enterprise systems (CRM| ticketing tools| collaboration platforms)Participate in Agile ceremonies (Sprint Planning| Grooming| Reviews| Retrospectives).

Monitor product performance and KPIs| ensuring continuous improvement.

Manage vendor relationships and evaluate new telephony technologies

Required Skills :

Bachelor’s degree in Information Technology| Telecommunications| or related field

12 years of experience in telecomIT| with at least 3 years as a Product Owner or similar role.

Strong understanding of telephony technologies

oVoIP SIP PBX systems

oUnified Communications (UCaaS)

oContact Center platforms (IVR| ACD| call routing)

Experience with Agile Scrum methodologies and tools (JIRA| Azure DevOps| etc.)

Strong stakeholder management and communication skills.

Ability to translate business needs into technical requirement.

Familiarity with enterprise integrations and APIs

Certification in Scrum Product Owner (CSPOPSPO) preferred

Preferred Skills:

Experience with platforms such as Microsoft Teams Calling| Cisco| Avaya| Genesys| NICE| Zoom PhoneKnowledge of cloud telephony and migration strategiesUnderstanding of telecom compliance| security| and resiliency standardsExperience in digital transformation or modernization initiativesKey CompetenciesProduct ownership and decision-makingStrong analytical and problem-solving skillsStakeholder engagement and communicationAgile mindset and adaptabilityCustomer-centric thinkingTypical DeliverablesProduct roadmap and strategyPrioritized product backlogUser stories with acceptance criteriaRelease plans and feature rollout strategiesPerformance metrics and dashboards

Top 3 Preferred Skills:

1. Experience with platforms like Microsoft Teams Calling, Cisco, Avaya, Genesys, NICE, Zoom Phone

2. Knowledge of cloud telephony and migration strategies (UCaaS/CCaaS)

3. Understanding of telecom compliance, security, and enterprise integrations/APIs

Education Requirements:

Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field

Years of Experience:

7–12+ years in telecom/IT, with at least 3+ years in a Product Owner or similar role