Body Shop Manager

Job Description

Job Description

What You'll ManageFox Chrysler Dodge Jeep Ram in Grand Rapids, MI is looking for a full-time Body Shop Manager! The Body Shop Manager is responsible for growing body shop business through insurance adjusters, customers, and other referral sources while leading the team to hit schedule, productivity, and quality targets.Key responsibilities include forecasting department goals, recruiting and developing body shop staff, and building/controlling the annual operating budget. You'll track repair progress in the shop to ensure proper repair and safety procedures are followed, reduce comebacks through quality checks, and address customer concerns promptly within dealership guidelines. You'll also stay aligned with manufacturer requirements for warranty repairs and complete other duties as assigned.Required qualifications/skills: - 2-4 years related experience and/or training (or equivalent education/experience)- Proven leadership and coaching ability- Comfortable using technology to support a strong customer experience- Strong communication, organization, follow-up, and time-management skills- Ability to set priorities, multitask, and meet targeted goalsApply now if you're ready to run a high-performing body shop.Benefits That MatterMedical, Dental, and Vision coverage; 401(k); Life Insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; Competitive Salary; Paid Time Off; and Employee Discounts.A Typical ShiftYou'll start by reviewing the day's workflow and checking where each vehicle stands, then pivot between the office and the shop floor as updates come in. Expect steady communication-quick touchpoints with technicians, service partners, and insurance contacts-plus time set aside for customer updates. Midday is often spent balancing estimates, approvals, and schedule changes while keeping the pace steady. Before the day ends, you'll confirm what's ready for delivery, what needs attention tomorrow, and what follow-ups must go out so nothing stalls.