Business Technical Analyst

About the team

The Business Technical Analyst (BTA) operates as the interface between Life Operations and Technology, ensuring key business systems are reliable, efficient, and responsive to organizational needs. This role integrates technical troubleshooting, business assessment, data analysis, and operational support to quickly fix production problems while encouraging ongoing progress in business procedures.

Functioning independently, the BTA analyzes complex system incidents, identifies root causes, reviews business impacts, and formulates practical solutions that minimize operational disruption. Employing systems, data analysis, automation, and business knowledge, the BTA collaborates with Operations, Product, and Technology teams to restore service, improve system performance, and refine the user experience.

Beyond incident management, the BTA translates business needs into clear technical requirements. They support solution design and testing, develop productivity tools, and find opportunities to automate manual processes and improve operational efficiency.

This role is ideal for someone who enjoys solving complex problems, collaborating across teams, and using technology to improve business outcomes.

About the role

The Business Technical Analyst ensures the business functions effectively on a daily basis. They respond promptly to production issues, see chances for improvement, and collaborate with business and technology teams. This role reduces operational risk, improves customer satisfaction, and enables the Retirement Division to deliver outstanding service.

Every improvement delivered by a BTA or equivalent experience reduces manual work, increases operational efficiency, and strengthens the technology that supports our customers and business partners!

What you will do

• Lead investigation and resolution of complex production incidents, performing root cause analysis and implementing effective solutions with a customer-focused approach.
• Analyze business processes, system behavior, and operational data to assess impacts, communicate risks, and recommend process and technology improvements.
• Partners with Operations and Technology teams to prioritize work, support production activities, and ensure timely resolution of customer-impacting issues.
• Develop and execute testing strategies, user acceptance testing, and production validation to ensure solutions meet business requirements and are successfully implemented.
• Serve as a liaison between business and technical teams, driving collaboration, mentoring junior analysts, documenting best practices, and identifying opportunities for automation and continuous improvement.

Who You Are

• Bachelor's degree or equivalent experience combined with education.
• Customer first approach.
• 2-5 years of experience in business analysis, production support, systems analysis, operations, or a related field.
• Experience investigating complex business or technical issues.
• Strong analytical and problem-solving skills.
• Experience working with relational databases and SQL.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple competing requests in a fast-paced environment.

Nice to Haves

• Experience in retirement, insurance, or financial services.
• Experience with Agile delivery methodologies.
• Knowledge of data analysis and reporting tools.
• Familiarity with Azure DevOps, Jira, ServiceNow, or similar work management tools.

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"I was referred to Symetra by a family friend who's been with the company for years-and I'm so glad I took their advice. Symetra truly puts its people first. I've always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It's a place that believes in its employees and invests in their success." - Morgan D., Sr. Unit Manager

""Symetra will spoil you. There aren't many companies that will put as much effort into you being a success as Symetra. The culture will challenge you but simultaneously put you at ease. Failure is seen as integral to the learning process so there is less reason to be fearful of it." - Kerry S., Sr. Systems Analyst

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $66,100 - $110,100 plus eligibility for annual bonus program

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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