Senior Business Analyst

Overview King County Metro Transit’s Facilities Division (TFD) seeks a Senior Business Analyst to serve as a project and process leader linking business needs with technology solutions. The role is a critical link between business requirements and technology offerings, ensuring projects align with Metro’s goal that transportation is a human right. The position operates within an equitable and inclusive environment where every team member can thrive. Location: King Street Center (201 S. Jackson St., Seattle, WA 98104). This is a hybrid full‑time position requiring a minimum of two days per week onsite. Key Responsibilities Lead the Business Intelligence & Analysis and Data Integrity work, supporting the Workforce Development Team, Equity Office, and Continuous Improvement Office. Own all business processes and documentation related to Business Intelligence & Analysis, from intake and backlog management to task tracking and training. Develop and implement a visual management system for the Division, including requirements gathering, dashboard creation, coaching on Leader Standard Work, and internal audits. Lead Data Integrity and Business Intelligence & Analysis teams in gathering current state, stakeholder interviews, workshops, data extraction, and analysis. Analyze data to draw insights and make data‑driven recommendations that support decision‑making, ensuring equity principles are integrated. Lead and facilitate meetings: prepare agendas, coach presenters, manage action items, and foster an inclusive environment. Develop and execute change‑management plans for new processes and technologies, communicate with stakeholders, provide training, and monitor implementation progress. Act as a coach and leader, fostering a collaborative team environment. Maintain high organization and ensure timely completion of team deliverables. Manage projects with detailed plans, risk assessments, mitigation strategies, and monitoring to ensure on‑time delivery. Deliver exceptional customer service by engaging with customers and stakeholders. Create comprehensive documentation: requirements specifications, use cases, data/process flow diagrams, business process models, and user stories. Perform other duties as assigned. Minimum Qualifications Bachelor’s degree in Business Administration, Public Administration, or related field AND at least two years of experience in business process analysis and improvement, or a combination totaling six years. Skill and ability to build teams, lead others, coach, mentor, train, and teach adult learners. Experience with SQL and Power BI or similar software. Knowledge and understanding of Equity and Social Justice principles. Advanced knowledge of data integrity, analysis, design, and maintenance of complex business and data management systems. Skill and experience extracting and analyzing data, solving complex analytical problems, and making recommendations based on data analysis. Knowledge and skill in basic statistics and data analysis methods. Effective verbal and written communication skills, including preparing clear, concise reports and presenting to diverse audiences. Knowledge and experience with project management techniques, methodologies, and tools. Skill and experience facilitating small and large group meetings, process improvement workshops, and discussion groups. Skill and experience working with a variety of individuals from diverse backgrounds and organizational roles, breaking down barriers to open communication and establishing collaborative relationships. Strong customer service skills and knowledge. Desired Qualifications Knowledge of process improvement methods such as Lean and Six Sigma. Knowledge and understanding of group dynamics and change management methods to build cohesive teams. Advanced knowledge of data visualization tools, including data analytics software and Power BI. Advanced knowledge of King County’s administrative systems, policies, and procedures. Experience working in a transit organization. Experience designing and developing a Business Analyst Program. Additional Information Class Code / Pay Grade: 2811200 / 68. Union Membership: PROTEC 17. EEO Statement No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions. #J-18808-Ljbffr King-County,-W