Retail Sales Associate / Customer Service

Wellness Membership Advisor – Sales & Customer ExperienceMake a Real Impact in Wellness & Customer ExperienceAre you outgoing, motivated by goals, and passionate about creating exceptional customer experiences? Do you love connecting with people and helping them find solutions that genuinely improve their lives?If so, we'd love to meet you.At Elements Massage – Santa Clarita, we're more than a wellness studio—we're a team dedicated to helping people feel their best while creating an environment where both our clients and employees feel welcomed, valued, and cared for.We're looking for a confident, engaging, and motivated Wellness Membership Advisor who can turn conversations into connections, connections into relationships, and relationships into loyal, long-term clients.What You'll DoAs a Wellness Membership Advisor, you'll play an important role in both the client experience and the growth of our studio.You'll:Welcome clients and create a warm, professional first impressionGuide new clients through our proven sales processEducate clients on the benefits of the Elements Wellness ProgramConfidently ask for the sale and work toward individual and studio goalsBuild genuine relationships that turn first-time guests into loyal clientsRecommend services and retail products based on client needsManage appointment scheduling, client communication, and daily front desk responsibilitiesFollow up with prospective and existing clients to encourage future visitsTurn client feedback—even challenging situations—into positive, memorable experiencesWork closely with our Massage Therapists and leadership team to create a seamless client experienceWho We're Looking ForWe're looking for someone who brings energy, confidence, accountability, and a genuine desire to succeed.You may be a great fit if you:Are a natural communicator who connects easily with others and listens with intentionEnjoy sales and aren't afraid to confidently recommend a membership, service, or productAre motivated by goals, incentives, and measurable resultsHave a positive, solutions-oriented mindsetCan handle client concerns with professionalism, empathy, and careAre comfortable making outbound calls and following up with clientsCan multitask and stay organized in a fast-paced environmentEnjoy being part of a collaborative, team-oriented workplaceAre dependable, coachable, and open to feedbackHave a genuine passion for wellness and helping others feel their bestCompetitive Pay + Monthly Incentive PotentialYour hard work and results should be recognized.Our success is built around the Elements Wellness Program, and we reward our team for helping grow our membership community.In addition to competitive hourly pay, you'll have the opportunity to earn:Commission on Wellness Program membership sales$500+ in potential monthly incentivesRetail sales opportunitiesEmployee discounts on massage therapy servicesOpportunities for professional growth and advancementThe more you contribute to the studio's success, the more opportunity you have to increase your earnings.ResponsibilitiesResponsibilities & DutiesAs a Wellness Membership Advisor, you'll play an important role in creating an exceptional client experience while contributing to the growth and success of the studio.Create an exceptional, welcoming experience for every client, every visitEducate clients on the benefits and value of the Elements Wellness Program, our simple and hassle-free membershipConfidently follow our proven sales process to convert first-time guests into loyal Wellness Program membersServe as both the first and last impression of the studio by delivering warm, professional hospitality in person and over the phoneBuild genuine relationships with new and existing clients to encourage retention, referrals, and future visitsManage appointment scheduling, client communication, paperwork, and payment processing accurately and efficientlyFollow up with prospective and existing clients to support membership and studio growthConfidently address client questions or concerns with professionalism, empathy, and a solutions-focused approachCollaborate closely with Managers and Service Providers to maintain a positive, supportive, and team-driven environmentContribute to individual and studio sales goals while keeping the client experience at the heart of every interactionQualificationsQualificationsWe're looking for someone who is people-focused, sales-driven, dependable, and excited to grow in a wellness-focused environment.Previous experience in retail sales, customer service, hospitality, or another client-facing role preferredDemonstrated ability to meet or exceed sales goals in a performance-driven environmentStrong communication and interpersonal skills with the ability to quickly build trust and genuine rapportComfortable discussing services, pricing, memberships, and promotions—and confidently asking for the saleGoal-oriented and motivated by achieving individual and team resultsExcellent organizational skills with strong attention to detailAbility to multitask, prioritize, and remain composed in a fast-paced environmentProfessional, dependable, and positive with a solutions-focused mindsetCoachable and receptive to feedback, training, and continued developmentComfortable making outbound calls and following up with prospective and existing clientsBasic computer skills and confidence learning scheduling, booking, and POS systemsAbility to collaborate effectively with Managers, Massage Therapists, Estheticians, and fellow team membersFlexible availability, including evenings, weekends, and holidays as neededA genuine passion for wellness, customer service, and helping others feel their bestSales experience is a plus, but we're equally interested in candidates with the right personality, drive, and willingness to learn.Legal Disclaimer©2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.