Teller Lead

Position Overview We are looking for a Full‑Time Teller Lead to join PNC’s Northwest Region Retail Banking organization in Pompton Plains, NJ. The role focuses on delivering an exceptional customer experience while coaching and leading teller teams. Job Description The Teller Lead will coach, mentor, and supervise tellers, ensuring high quality customer interactions and compliance with policies. Responsibilities include: Lead teller activities and provide coaching on customer service, financial product knowledge, and operational procedures. Identify sales and cross‑sell opportunities through meaningful conversations with customers. Engage customers in the lobby to promote PNC products and educate them about digital tools. Handle transaction processing, problem resolution, and daily branch operations accurately and efficiently. Assist Branch Manager in performance management, new‑hire selection, and maintaining operational excellence. Adhere to all policies and risk management guidelines, exercising sound judgment within established limits. Qualifications Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies: Accuracy & Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communication, Fraud Detection & Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs Experience: 1+ year(s) of related experience; a university/college degree is not required, but related product knowledge and experience are mandatory. Military service may be considered in lieu of a degree. Education: No degree required. Certifications / Licenses: None required. Pay Transparency Base Salary: $45,000.00 – $75,000.00. Salary may vary based on location, market data, and individual qualifications. The role is incentive eligible. Benefits PNC offers a comprehensive benefits package for full‑time employees, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, and robust wellness programs. Paid time off includes maternity/parental leave, holidays, occasional absence days, vacation days, and additional time based on tenure. Disability Accommodations Statement If accommodation is required to participate in the application process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday". All information will be kept confidential and used only as required to provide reasonable accommodations. Equal Employment Opportunity Statement PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and, for any registered role, the SAFE Act and/or FINRA requirements that prohibit hiring of individuals with certain criminal history. California Residents California residents should refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in our hiring practices. #J-18808-Ljbffr