Dispatch Manager

Position at Span Alaska Transportation (MSTS) Span Alaska Transportation, established in 1978, is a premier, asset‑based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others. What Span Alaska Brings To You At Span Alaska Transportation, you’ll join a stable, mission‑driven logistics company that connects Alaska to the rest of the country. We invest in our people by offering meaningful work, strong benefits, and a culture built on safety, accountability, and teamwork. As Part Of Our Team, You Can Expect Competitive base pay Incentive compensation opportunities tied to business performance for all positions Comprehensive health and welfare benefits Paid Time Off (PTO), Sick Leave, and paid holidays Retirement plan with 100% vesting after one year of employment A safety‑first, team‑oriented work environment Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve. Learn more at spanalaska.com. About The Role The Dispatch Manager is responsible for maintaining an efficient, cost‑effective, safe, productive, and professional dispatch operation while fostering positive customer service and employee relations. This role provides leadership to Drivers and Dispatchers, oversees daily routing and delivery operations, ensures compliance with DOT regulations and company policies, and supports operational excellence across transportation and warehouse functions. Key Responsibilities Lead, train, and manage Drivers and Dispatchers in areas including freight processing, route management, customer service, DOT compliance, and operational procedures. Assist customers in person, by phone, and through email regarding freight inquiries, scheduling, and delivery coordination. Research and resolve delivery, scheduling, and customer service issues while implementing effective solutions. Complete and maintain all required delivery, manifest, and freight documentation accurately and on time; communicate and enforce company policies, procedures, and safety standards. Participate in Driver Observation Rides and provide coaching and feedback as needed. Plan and coordinate daily dispatch operations, including route creation, manifest preparation, and delivery scheduling. Update delivery and warehouse instructions and maintain route information within the Dispatch Management System. Coordinate closely with warehouse leadership regarding freight movement and operational priorities. Conduct regular meetings with Drivers and Dispatchers to communicate company updates, service expectations, and operational changes. Additional Responsibilities Support special projects as assigned by leadership. Assist coworkers and other departments as operational needs require. Serve as backup support for Dispatchers, Drivers, and the Warehouse Manager when needed. Approve time‑off requests and assist with workforce scheduling. Participate in recruitment, onboarding, performance management, training, disciplinary actions, observations, and employee development activities. Perform other duties as assigned. Communication & Customer Interaction Strong communication skills are required, as this role interacts regularly with employees, customers, vendors, and business partners. Communication may include operational updates, performance discussions, and occasionally sensitive or confidential employee or business information, requiring discretion and professionalism. Supervision/Management This position directly supervises multiple supervisors and/or operational staff. Responsibilities include performance management, employee engagement, retention, scheduling, training, coaching, and disciplinary actions. The role is accountable for building a high‑performing, diverse, and safety‑focused team. Required Qualifications High school diploma or equivalent required; higher education or vocational training preferred. 3+ years of relevant experience required. Prior management experience preferred. Transportation, logistics, or freight industry experience preferred. Strong leadership and team management skills. Preferred Qualifications Strong reading comprehension and problem‑solving abilities. Ability to organize, prioritize, and manage multiple competing responsibilities. High attention to detail and strong time management skills. Strong social perceptiveness and interpersonal skills. Sound judgment and decision‑making abilities. Solid knowledge of DOT regulations. Skills Strong computer proficiency, including Outlook, Word, Excel, and PowerPoint. Ability to operate a multi‑line phone system. Thorough understanding of general office operations. Any equivalent combination of education and experience that provides the qualifications necessary to successfully perform the role. Required Certifications & Licenses Valid Class A or B CDL (or ability to obtain within 12 months of hire). Clean driving record. Hazardous Materials Certification (or ability to obtain within 90 days of hire). Forklift Certification, preferred. Physical & Mental Requirements The employee must be able to perform essential job functions with or without reasonable accommodation. This may include sitting, standing, walking, lifting, and operating office or warehouse equipment. Work Environment Work is performed in an office and warehouse environment, with occasional outdoor exposure. Conditions may include noise, weather, and proximity to moving equipment. Occasional overtime may be required based on business needs. At Span Alaska, we’re looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions. #SAT Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: #J-18808-Ljbffr