Bilingual (Spanish) Customer Service Representative

Bilingual (Spanish) Customer Service Representative

Category: Sales

Job Location: Willingboro, NJ, US

Additional Locations: Arlington, TX, US; Glendale, AZ, US

Position Type: Full-Time/Regular

Monday to Friday 8am-5pm Locations: (Willingboro, NJ, Arlington, TX, or Glendale, AZ)

Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries.

Essential Duties and Responsibilities

• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage sale opportunities for all products; perform all sales tasks necessary to turn opportunities into billable sales
• Source products for manufacturers not currently supplied by Radwell (new products)
• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
• Check inventory (i.e. "PLC Center" inventory) and fulfill order out of inventory if possible
• Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Meet minimum daily standards for quotes and other sales output expectations
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
• Interact with all departments within Radwell to effectively meet customer commitments
• Perform product and price maintenance in "pricetool" and other business systems; Build new part numbers as needed; maintain product sourcing database
• Assist in business system database cleanup and ongoing maintenance
• Pro-actively develop new business through outgoing customer calls and other means

May be modified from time to time. Other duties, tasks and work may be assigned

Metrics - Quotes per day

• Order volume generated: Minimum Volume $80,000
• Quote: Order Ratio
• Outbound Calls
• Invoiced Dollars Generated
• Calls Taken

Qualifications

• Must be able to speak and write Spanish fluently
• Must understand the sales cycle; ability to understand the Radwell International sales cycle
• Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

Knowledge & Skills Required

• Strong computer proficiency
• Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
• Ability to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills
• Ability to sell

Education & Experience

Previous sales experience in a related environment or a college degree in business or a related field of study

Physical Demands

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

Salary Range Information:

• The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related-skills, experience, and relevant education or training.

Salary Range:

Bonus/Commission Plan

Eligible for commission after successful completion of introductory 90 days.

Employee Evaluation Summary

Employee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed/followed-up and related activity. The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:

• Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
• Monthly Reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity
• Annual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.