Student Services Representative -New York

Student Services Representative (SSR), Pre-College 2027

Organization: Edconic

The SSR will play a crucial role in the academic, residential, and social aspects of the precollege program by serving as the point person for all things student and parent related by providing support, direction, and a seamless line of communication regarding whats happening in real time.

The SSR ensures the vital and accurate flow of information between parents, students, program staff, residential life staff and faculty.

Essential Responsibilities & Duties

• Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campus
• Answering phone and email inquiries with the highest professional standards
• Perform daily attendance checks.
• Email parent & guardians regarding unaccounted day students who are missing from class
• If missing student is residential, student must be located
• Check dorm room, check classroom, contact roommate, call mobile phone
• After 30 45, parent/guardian must be informed
• Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary
• Pastoral notes creation in Orah on student profiles
• Approve/Deny/Monitor Student Check Ins/Check Outs daily
• Attend weekly WD staff meetings
• Other duties may be assigned.

Knowledge & Abilities

• Must exercise initiative, professionalism, sound judgement and discretion
• Superior customer services skills
• Comfortable engaging with colleagues of all levels
• Have an outgoing disposition and an enthusiasm for working with high school students
• Establishes a nurturing, inclusive community and encourages positive self-expression.
• General knowledge of the principles of organization and administration
• Comfortable enforcing policies and procedures and assuming leadership roles; Must be able to work autonomously while thriving in a team environment
• Ability to adapt to changing demands, deadlines, and responsibilities
• Possess a keen interest in New York City culture and is comfortable exploring it with students

Education, Work Experience and/or Licensure

• Must be legally authorized to work in the United States.
• Bachelors degree required
• 1+ year work experience (summer camp, boarding school, college campus, etc.)
• Previous customer service-related experience preferred
• Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level.
• Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto
• Three references are required.

Training and Program Schedule

• Virtual Training: May 25th, 26th and May 27th
• In Person Training: May 31st June 4th
• Term 1: June 6th June 18th
• Term 2: June 20th July 2nd
• Term 3: July 4th July 16th
• Term 4: July 18th July 30th

Please Note: There will be multiple shifts between the hours of 7am-11pm. WDPCs must be able to work a flexible schedule, including some weekends. This is a non-residential position; housing will not be provided.

This position offers the following:

• An opportunity to work with a passionate team of diverse people
• An opportunity to chaperone events and trips to local attractions and events;
• Shift Meals
• Salary of $18 per hour

Language Skills

• Excellent verbal and written communication skills.
• Excellent command of the English language.
• Ability to speak another language is a plus.

Physical Demands

• Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach.

Other Requirements

• All staff will be working closely with minors and will need to pass a criminal background check and successfully complete all training. All positions will require use of ones personal cell phone.

Work Environment

• The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of a basic office/academic environment.

Edconic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Cambridge Information Group, Inc.