Customer Service and Collections Representatives

Job title: Credit and Collections Representative Location: Remote (Latin America) Company's industry: Wellness and Fitness Education Job Type: Full-Time as an Independent Contractor (compensation in USD through Deel) Start date: January 2027 About the role: The company’s Student Financial Services team is growing, and looking for candidates with awesome phone and email communication skills to build meaningful connections with their students. What you will do: Answer inbound calls and make outbound calls through automated and manual efforts, connecting with current and former students that have payment plans. Respond to student inquiries via an email ticket system to resolve past due accounts. Update and process credit card payments. Connect with our students, build rapport, and identify their needs. Use strong communication and negotiation skills to create acceptable solutions. Document a summary of communication with students into our system of record. Be honest, have a high level of integrity, and follow all company policy and procedures. Provide excellent customer service by directing students to appropriate contacts for all inquiries. What kind of experience/skills you need to have: +1 years of experience in collections, financial services or customer service. Experience understanding customer needs and identifying solutions. Experience navigating difficult conversations and de-escalating customers. Competitive spirit with a drive to produce outstanding results. Self-motivated and enthusiastic. Ability to adapt quickly to a changing work environment. Strong connection to the world of fitness, health and the gym environment is a definite plus! #J-18808-Ljbffr Lateam Partners