Credit & Collections Specialist

The Credit & Collections Specialist protects that growth by making sure every order, invoice, and payment moves cleanly through the system - from the first credit check on a new account to the last dollar collected. This role owns the full receivables lifecycle: credit evaluation, billing, cash application, collections, and tax-exemption compliance, working closely with Sales, Customer Service, and Accounting to keep customer accounts healthy and Bulbrite's cash flow predictable. Credit Management Review and approve sales orders assigned for credit checks in a timely manner. Evaluate customer creditworthiness through credit reviews and credit reporting services. Process new customer account applications, including obtaining and reviewing Business Experian reports and required supporting documentation. Establish and maintain customer Business Partner (BP) master data in SAP. Update customer information - name, address, contact details, and credit information - in SAP and related systems. Accounts Receivable Administration Perform daily invoice and credit memo delivery, ensuring customers receive billing documents accurately and on time. Deliver monthly customer statements. Maintain customer account records and ensure all transactions are posted correctly. Prepare and distribute monthly Accounts Receivable reports, including the Monthly Receivings Report and Aging Reports. Monitor customer account balances and payment trends.Manage the biannual accounts receivable write-off process - identifying eligible balances, preparing supporting documentation, obtaining required approvals, and ensuring accurate processing in SAP. Payment Processing Process credit card payments for prepay orders. Send customer payment links for credit card transactions and provide payment support when needed. Manage payment requests for pending purchase orders requiring prepayment authorization. Process and reconcile daily credit card transactions. Close daily credit card sales batches and record deposits in SAP, ensuring all deposits reconcile to transactions. Process daily lockbox receipts and assign remitters as necessary. Maintain backup documentation for lockbox and cash application activities. Cash Application & Customer Account Maintenance Apply customer payments accurately and on time to accounts receivable balances. Research and resolve payment discrepancies, short payments, deductions, and unapplied cash. Set up new customer locations and update existing BP information as needed. Maintain accurate customer records and supporting documentation. Collections Management Monitor and manage aged receivable balances. Conduct collection activities through phone calls, emails, and written correspondence. Follow up on overdue accounts and negotiate payment arrangements when appropriate. Review and maintain A/R Aging reports to prioritize collection efforts. Escalate delinquent accounts according to company policy. Third-Party Collections Prepare and submit accounts to external collections agencies (ADK) when internal collection efforts have been exhausted. Maintain supporting documentation for accounts assigned to collection agencies. Monitor collection agency activity and account status updates. Collect, review, validate, and maintain customer resale certificates. Update resale certificate records in Avalara and other applicable tax systems. Ensure customer tax exemption documentation remains current and compliant. Process new, renewed, and updated resale certificates. Maintain organized records of all customer tax exemption documentation. Work with customers directly to obtain missing or expired certificates. Reporting & Compliance Maintain accurate records and documentation supporting credit and collection activities. Ensure compliance with company policies, credit procedures, and applicable tax regulations. Assist with internal and external audit requests related to accounts receivable, customer accounts, and resale certificates. Provide management with timely reporting on credit risk, collections performance, and A/R trends. What You Bring Experience 2-4+ years in B2B credit, collections, or accounts receivable, ideally in distribution, manufacturing, or wholesale. Hands-on experience with SAP or a comparable ERP for BP master data, billing, and AR posting. Familiarity with Avalara or similar sales-tax/exemption-certificate platforms. Experience running or interpreting commercial credit reports (e.g., Business Experian). Skills & Approach Comfortable making judgment calls on creditworthiness and payment risk. Confident, professional communicator - able to negotiate payment terms without damaging the customer relationship. Strong Excel skills for aging analysis and AR reporting. Highly organized, detail-oriented, and able to manage recurring deadlines across multiple workstreams. #J-18808-Ljbffr Bulbrite Industries, Inc.