Dental Patient Coordinator

Job Description

Job Description

Experienced Dental Patient Coordinator

Santa Cruz Dental Group | Santa Cruz, CA
Full Time | Monday to Friday | 40 Hours Per Week

About Us

Santa Cruz Dental Group is a well-established private practice focused on clinical excellence, strong systems, and long term team stability. We value professionalism, accountability, and a patient-first mindset.

We are seeking an experienced Dental Patient Coordinator who understands that the front office drives both patient experience and production success.

This is not an entry-level position. Dental front office experience is preferred.

What You Will Own

• Managing a productive and organized schedule that supports daily production goals
• Insurance verification and accurate benefit breakdowns
• Presenting financial estimates and collecting payments confidently
• Coordinating treatment scheduling efficiently
• Maintaining recall and reactivation systems
• Supporting smooth communication between patients and clinical team
• Ensuring HIPAA compliance and accurate documentation

90 Day Success Expectations

By Day 30
• Confidently navigate Dentrix
• Complete insurance verifications independently
• Understand provider schedules and daily production targets
• Demonstrate professional and clear patient communication

By Day 60
• Manage scheduling with minimal supervision
• Present treatment estimates accurately
• Maintain recall system without errors
• Contribute to improved schedule efficiency

By Day 90
• Independently manage front office flow
• Support consistent daily production goals
• Reduce scheduling gaps and last minute cancellations
• Contribute positively to team culture and accountability

Success in this role means taking ownership, staying organized, and communicating proactively.

Our Culture & Values

We are a team that values:

• Accountability over excuses
• Clear communication
• Professional presentation
• Respect for patients and team members
• Strong systems and continuous improvement
• Long term growth and stability

We are not a high drama environment. We believe in mutual respect, reliability, and doing what we say we will do.

Qualifications

• Minimum 2 years of dental front office experience
• Dentrix proficiency required
• Strong knowledge of dental insurance and billing
• Comfortable discussing financial arrangements
• Highly organized and detail oriented
• Professional and team oriented mindset