Sales Operations Support Specialist - ADESA

Job Description

Job Description

About Us

ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture --- help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us!

Role and Team

We are looking for a dependable and detail-focused Sales Operations Support Specialist to join the ADESA Sales Operations team. Serving as the primary execution engine for Sales Operations, specialists in this hourly role handle recurring data tasks, reporting, account setup, and auditing to assist the Sales Team, while managing digital auction channel escalations to ensure inventory remains accurate and sale-ready. Working closely alongside Dealer and Commercial Sales Operations Managers, this position offers clear pathways for career advancement toward Sales Operations Manager roles.

Responsibilities

• Oversee Salesforce case resolution and handle escalation management.
• Audit digital vehicle listings across Timed, Dealerblock, and Simulcast channels to ensure full accuracy.
• Reconcile vehicle inventory data across AutoIMS and AMS by conducting regular inventory, title, and redeem audits.
• Gather, compile, and issue routine and ad-hoc reporting, highlighting operational trends and key exceptions for Sales Operations Managers.
• Manage new account onboarding for clients and 3PRs, complete VIN/listing updates, provision system access, and maintain data integrity within OpenLane and AMS.
• Compile central invoicing and PII rebate data to submit for Finance and SOM review and approval.
• Leverage and create AI and automation tools (such as Claude) to streamline workflows while following and refining standard operating procedures.
• Provide timely communication and support to auction sites and operational partners.
• Partner cross-functionally with Fleet Lease, Dealer Relations, and Dealer Registration teams.
• Demonstrate flexibility, effective prioritization, and project management in a fast-paced environment.
• Pinpoint workflow inefficiencies and flag opportunities for process improvement.
• Maintain clear communication, swift responsiveness, and accurate performance within established deadlines.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• 0–2 years in an operational, administrative, data, or auction/automotive support role; entry-level candidates will be trained on ADESA systems.
• Strong attention to detail, accuracy, and reliability, with consistent task completion within deadlines and SLAs.
• Working proficiency with Excel / Google Sheets and comfort learning proprietary platforms (AMS, AutoIMS, ADESA.com, Simulcast, OpenLane, DealerBlock).
• Comfort using AI / automation tools (e.g., Claude) to complete and improve work.
• Clear written and verbal communication, organization, and time management across multiple recurring tasks.
• Problem-solving, adaptability, and a willingness to learn and grow toward a Sales Operations Manager role.

Beneficial Skills:

• Background in wholesale automotive, auction, or marketplace operations.
• Prior reporting, data, or quality-assurance experience.
• Experience building simple automations or AI skills.

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Must be able to read, write, speak, and understand English.

Legal Stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.