Call Center Representative

Job Description

Job Description

Entry‑Level Auto Finance Representative

Onsite | Irving, TX | Contract‑to‑Hire

$21.50/hr–$23.50/hr

Ready to launch your career in the Auto-finance industry? We’re hiring multiple entry‑level representatives across two departments, and we’re looking for individuals who are eager to learn, grow, and build a long‑term career.

We are hiring for two roles, and candidates should be open to any of these positions:

• Customer Accounts Representative
• Customer Care Representative

You’ll receive full training — plus opportunities to cross‑train and grow.

1. Customer Accounts Representative

Schedule:

• Mon–Fri: 8 AM–5 PM
• Two late shifts weekly: 11 AM–8 PM (never Fridays)
• Every other Saturday: 8 AM–12 PM
• One week each month: 7 AM–4 PM + Saturday 7 AM–12 PM

What You’ll Do:

• Make friendly, early‑stage courtesy calls to customers 1–29 days past due on payments
• Help customers with payment setups, auto‑pay enrollment, and account updates
• Assist with password resets or login issues
• No heavy collections — escalation teams handle those accounts

2. Customer Care Representative

Schedule:

• Mon–Fri: 8 AM–5 PM or 9 AM–6 PM
• One Saturday per month: 8 AM–12 PM

What You’ll Do:

• Take inbound calls and support customers with:
  • Account questions
  • Payment options
  • Title requests
  • Website/login help

Overtime

• Up to 3 hours of OT per week
• Two Saturdays per month required (8 AM–12 PM)

Who We’re Looking For

• Bachelor’s degree required
• 1+ year of customer service experience (call center experience a plus)
• Excellent communication and problem‑solving skills
• Fast learner with strong attention to detail
• Basic computer and data‑entry skills
• Reliable, adaptable, and eager to grow

Why You’ll Love This Opportunity

• Clear career path in auto finance
• Training provided — perfect for new grads or early career candidates
• Supportive team environment
• Competitive pay and benefits

#westpriority26

This is a Contract to Hire position based out of Irving, TX.

The pay range for this position is $18.50 - $23.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Irving,TX.

This position is anticipated to close on Aug 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.