Customer Service & Hose Assembly Technician - Ray Lewis & Co.

Job Description

Job Description

Join the Ray Lewis & Company Team!

For more than 90 years, Ray Lewis & Company has been a trusted supplier of industrial products, hydraulic solutions, and engineered services throughout Northeast Ohio. We take pride in providing quality products, technical expertise, and outstanding customer service to customers in manufacturing, construction, mining, OEM, and industrial maintenance.

We're currently seeking a dependable, customer-focused individual to join our Youngstown team. This is a hands-on role that combines front office responsibilities with hydraulic hose assembly and warehouse support. If you enjoy helping customers, working with your hands, and learning new technical skills, we'd love to hear from you.

What You'll Do

As a Customer Service & Hose Assembly Technician, you'll play an important role in supporting customers and keeping daily operations running smoothly.

Responsibilities include:

• Greet customers in person and answer incoming telephone calls professionally.
• Assist customers in identifying products and solutions for their applications.
• Process customer orders, quotes, invoices, and purchase orders accurately.
• Build and crimp hydraulic hose assemblies according to customer specifications and company standards.
• Cut, measure, label, and inspect hose assemblies for quality and accuracy.
• Assist with receiving, stocking, and organizing inventory.
• Prepare customer orders for pickup or shipment.
• Maintain accurate inventory and notify management of stock shortages.
• Operate hose crimping equipment and other shop equipment safely.
• Keep the front counter, warehouse, and hose assembly area clean and organized.
• Work closely with sales, warehouse, and service personnel to provide outstanding customer service.
• Perform other duties as assigned.

What We're Looking For

Preferred Qualifications:

• Previous customer service or counter sales experience.
• Experience in an industrial, hydraulic, automotive, manufacturing, construction, or MRO environment preferred.
• Mechanical aptitude and the ability to learn hydraulic products.
• Experience assembling hydraulic hoses is a plus, but we are willing to train the right candidate.
• Basic computer skills, including Microsoft Office and email.
• Ability to accurately read measurements and follow work instructions.
• Strong attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Positive attitude and willingness to learn.
• Excellent communication skills.

Physical Requirements

• Frequently lift up to 50 pounds; occasionally lift heavier items with assistance.
• Stand, bend, kneel, and walk throughout the workday.
• Safely operate shop and warehouse equipment.
• Work in both an office and warehouse environment.

Why Join Ray Lewis & Company?

• Competitive pay
• Comprehensive benefits package
• Paid training
• Stable, full-time position
• Friendly, team-oriented work environment
• Work for a company with more than 90 years of industry experience and a reputation for outstanding customer service.