Medical Support Assistant

VA Careers - Medical Support AssistantWorking collaboratively in an interdisciplinary care delivery model, utilizing effective organizing, problem solving and decision making abilities to perform receptionist, customer service, and administrative duties to ensure the proper and timely treatment of patients.Maintain appointment schedules - scheduling, rescheduling and cancelling appointmentsProviding reception to incoming and outgoing customers and communicationsManual and electronic data entryReviewing and updating patient demographics and insurance verificationProviding administrative support to clinical colleaguesReceiving and directing phone calls in a courteous and timely mannerDetermining nature of requests and providing the information desired without violating privacy rules and established clinic processesRequesting medical records from community healthcare facilitiesMonitors intra and inter facility consults through completionContacting patients with appointment remindersWork Schedule: Monday - Friday; 8am - 4:30pmRecruitment Incentive (Sign-on Bonus): Not AuthorizedPermanent Change of Station (Relocation Assistance): Not AuthorizedPay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 91462APermanent Change of Station (PCS): Not Authorized