Clinical Assistant II for Specialty Services in OT/PT

Primary Location MOB - 3430 Burnet Department Occupational & Physical Therpy Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular Clinical Assistant II for Specialty Services in Occupational & Physical Therapy (OT/PT) Location: Medical Office Building, 3430 Burnet Ave., Cincinnati OH 45229 Schedule: Mon-Fri 8a-5:30p (40 hours/week, 1.0 FTE) Pay: $20.57/hour starting pay, and can increase based on experience. The Clinical Assistant II for Specialty Services provides administrative and care coordination support within specialty service lines. This role serves as a key liaison between providers/therapists/staff, patients, and multidisciplinary teams to facilitate timely access to care, support program coordination, and ensure efficient clinic operations. Required Education & Experience: High school diploma or equivalent required; associate degree preferred. 2+ years of previous experience in required. Healthcare, care coordination, or medical office operations experience preferred. Strong organizational, communication, and multitasking skills. Ability to work collaboratively in a fast-paced clinical environment. Key Responsibilities Care Coordination & Clinical Support Serve as a physician liaison for priority referrals across inpatient (IP), outpatient (OP), and specialty programs. Coordinate and track patient care needs, including Durable Medical Equipment (DME), orthotics review processes, FIT (Follow-Up Intervention Tracking) follow-up activities Support timely communication between providers, patients, and external partners to ensure continuity of care. Program Coordination Assist with scheduling, coordination, and administrative support for specialty group programs (ex. Feeding groups, social skills groups, Thrive program): Ensure accurate scheduling, appropriate resource allocation, and patient readiness for participation in specialty services. Referral & Administrative Management Manage referral workflows, ensuring accuracy, completeness, and timely processing. Provide phone management support, including handling inbound and outbound calls, triaging requests, and responding to patient and provider inquiries. Maintain documentation and tracking systems related to referrals and specialty program participation. Front-End Scheduling Support Perform on-site scheduling functions at Medical Office Building (MOB) checkout areas. Assist patients with follow-up appointments and specialty service scheduling to support seamless transitions of care. Additional Duties Provide general administrative and operational support as assigned to maintain efficient clinic workflows. Collaborate with interdisciplinary teams to improve processes and patient experience. About Us At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. Cincinnati Children's is: Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation's America’s Most Innovative Companies as noted by Fortune Consistently certified as great place to work A Leading Disability Employer as noted by the National Organization on Disability Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability Completion of Application You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application. Need Assistance or Accommodation? Assistance with Application: For assistance or technical support, email View email address on click.appcast.io. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email View email address on click.appcast.io.