Medical Records Specialist

Are you a team focused, high-energy, engaging individual? Do you feel comfortable with being a core team member and ensuring an exceptional experience for team members and other stakeholders? Do you want to do your part to elevate the physical therapy profession? Do you want to learn from the best in the industry?

At Spooner, Arizona's largest physical therapy private practice, we are most proud of our culture of excellence that is founded on our core values. Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. If you are looking to join a company where you can build a career, Spooner is the place for you.

This is a fully on-site, in-person role based in North Scottsdale. Remote or hybrid work is not available.

Healthcare & Benefits

Spooner's award-winning healthcare and benefits plan is dedicated to ensuring our employees have access to health care and receive the right care, at the right time with the right provider. Spooner employees enjoy no cost expert physical therapy, hand therapy and access to a direct primary care team dedicated to keeping our team healthy.

• Student loan repayment program
• $500 individual and $1,000 family deductibles
• A dedicated direct primary care medical team for Spooner employees
• Low premiums
• Dental, vision, life, and other voluntary insurances
• Paid time off and holiday pay
• Generous continuing education funds
• 401(k) matching
• Employee Assistance Program
• Many other benefits to help keep you happy and healthy

The Right Fit

Our Medical Records Specialists are core members of the team and are integral in ensuring an exceptional end to end patient experience. This includes coordinating medical records off-site storage and retrieval, inventory tracking, pickup and delivery arrangements, and boxing of records in accordance with all state and federal guidelines and HIPAA requirements.

What You'll be Doing

• Accountable for coordinating medical records requests in accordance with all state and federal guidelines and HIPAA requirements.
• Ensure receipt of, and logs all payments for medical records requests.
• Communicate effectively and in a timely manner with both internal and external customers regarding medical records requests, in accordance with all state and federal guidelines and HIPAA requirements.
• Implement effective communication and tracking mechanisms in an effort to optimize and speed the medical records request process.
• Produce timely and accurate reports related to medical records storage.
• Take proactive measures to remain current on HIPAA requirements and educate others with regards to such guidelines.
• Meet regularly with Revenue Cycle Manager to review, analyze, and develop individual and team goals and expectations.
• Maintain consistent open and direct dialogue with all team members.
• Participate in training and education sessions to all aspects of the billing department.
• Participate in cross-training to other job functions as assigned.
• Act as mentor to others in the cross-training process for the Medical Records Specialist role.
• Promote and participate in positive relationship building with provider representatives, patient, vendors, and all other internal and external customers.
• Assist in developing the highest standards of quality assurance with regards to medical records and other job functions.
• Promote and participates in problem resolution in all areas of billing department.
• Promote and participate in maximizing productivity and the attainment of individual, team, and company goals.
• Communicate with clients and patients (as needed).
• Sort and distribute incoming mail, ensuring all accounting-related documents are delivered to accounting department accurately and in a timely manner.

What You Can Expect

• A team environment that fosters continuous learning and fun.
• A 6-month onboarding program.

What You Bring to the Role

• Minimum high school diploma or GED
• Experience in the area of medical records
• Knowledge of HIPAA requirements and medical terminology
• Excellent communication, organizational, and computer skills
• Detail and customer-service oriented
• Team-oriented
• Problem solving skills
• Goal driven

About Spooner

Spooner is a place for professionals with a growth mindset who want to push themselves to achieve excellence. Spooner began with a vision of disrupting the status quo of healthcare, and to accelerate the use of physical and occupational therapists as primary care musculoskeletal experts. Spooner continues to grow in the greater-Phoenix area and has recently entered the Dallas-Fort Worth market. If you are interested in joining us on our journey of growth, collaboration, and disruption, you won't be disappointed!

This is not your common workplace. Fun and excellence go hand in hand at Spooner, and we provide ample opportunities to achieve both. Our commitment to our culture-first environment is evident in everything we do, and we are always looking for team members to strengthen and cultivate it!


We promise to help you achieve excellence. We will help you in developing the skills required to succeed. We will help you accelerate your career.

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