Supervisor

Job Description

Job Description

Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Supervisor to oversee and support daily swim school operations. Reporting directly to the General Manager, the Supervisor plays a key role in maintaining a safe, engaging, and efficient environment for students, parents, and staff. With responsibilities ranging from team management and customer experience to facility oversight and local marketing, this position offers a dynamic opportunity to make a lasting impact on your community. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you!

Benefits

• Paid Training

• Daily Pay available

• SafeSplash® Brands Curriculum Certification

• Flexible Hours

• Free Swim Lessons for immediate family of employees

• Career Growth

• Health Benefits (30+ hours per week)

• Paid time off (30+ hours per week)

• Wealth Benefits (30+ hours per week)

Responsibilities:

Operations

• Operations Support: Assist in instructing, deck management and front desk duties to ensure efficient and effective operations.

• Facilities: Assist in the opening and closing of the facility and ensure proper processes and procedures are completed in the interior, exterior, pool and pump room to ensure cleanliness, safety and operational standards.

• Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.

• Risk Management: Promote a culture of safety by consistently enforcing safety protocols and addressing potential hazards promptly.

Employee

• Hiring & Staffing: Assist in interviews, and onboarding to integrate new employees.

• Training & Development: Assist the location in providing initial training for new staff and ongoing education for all team members to enhance their skills and stay current with standards.

• Staff Scheduling: Assist in the scheduling of staff from finding substitutions, adding and removing classes and communicating to customers of scheduling changes.

• Team Management: Supervise instructors and lifeguards to ensure high-quality lessons and adherence to safety and brand standards.

• Retention-Focused: Foster an inclusive and positive workplace culture through team-building activities, recognition, and growth opportunities.

• Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.

• Direct Reports: This role may have direct reports depending on the location volume.

Customer

• Customer Experience: Deliver a world-class experience by addressing customer inquiries, ensuring timely follow-ups, and maintaining high satisfaction scores (NPS).

• Customer Retention: Execute strategies to enhance customer engagement and retention, including proactive communication with parents about their child’s progress.

• Customer Follow-Up: Respond to customer requests effectively and promptly, as well as feedback from social platforms.

Marketing

• Local Marketing: Assist in local marketing initiatives to promote programs and increase community involvement.

• Social Media:  Assist with creating and managing social media platforms to engage with customers and drive interest in the swim school.

• Community Relations: Partner with the General Manager to strengthen relationships with local businesses and organizations, enhancing community visibility.

Non-Dedicated Facilities

• A non-dedicated facility is where swim lessons are held at a fitness center or hotel pool.

• Compliance : Ensure the execution of the master agreement with the hosted partner.

Job Type

• Pay: Based on experience, location and volume impacts

• Weekdays, Weeknights and Weekends required

• 30+ hours a week (seasonality can impact this)

• Work Location: On-site

• Reports To: General Manager / Assistant Manager