SUPERVISOR

Family Service League Supervisor

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

Family Service League is seeking a full-time Supervisor for our Smithtown Shelter. Under the supervision of the Operations Manager, the Maintenance Supervisor is responsible for the upkeep of both the interior and exterior of the property. The Maintenance Supervisor repairs and maintains the facility structure and equipment in compliance with Suffolk County regulations. This position oversees the maintenance and housekeeping staff, including staffing, scheduling, and performance management.

We offer a generous benefits package including the following:

• $3,000 Sign-On Bonus Eligible
• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

Responsibilities:

• The Supervisor will oversee staff, including recruiting, hiring, training, developing, and conducting supervision and performance appraisals.
• Participate in a rotating on-call schedule with the Program Director Monday through Friday, including covering shifts when needed.
• Maintain accuracy of Daily Census with Front Desk.
• Schedule and facilitate regular Client Advocate team meetings.
• Provide regularly scheduled supervision with each Client Advocate.
• The Supervisor will review, complete follow up, and submit Incident Reports.
• Maintain precise and accurate documentation of Case Management services, including client files and entries into the program databases.
• Conduct Safety Check's weekly.
• Provides assessment, crisis intervention, individual, family, and group services to children, youth, and families.
• Complete new client intakes and explain shelter rules and regulations to clients.
• The Supervisor will maintain a caseload of up to five clients.
• Meet with clients a minimum of two times per week for face-to-face meetings.
• Develop Independent Living Plan for assigned families.
• Complete Independent Living Plan bi-weekly.
• The Supervisor will work collaboratively with Housing Specialists in finding permanent housing options for clients.
• Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligation.
• Maintain and update resource database of social service organizations relevant to the needs of client.
• Foster inter-agency collaboration to assist in clients' long-term stability.
• Maintain up-to-date documentation regarding client services in client files.
• Complete monthly reports in a timely manner. Submit documentation to DSS Housing Liaison.
• The Supervisor will attend scheduled team meetings, individual supervision, and required trainings.
• Oversee compliance of rules, regulations and policies of shelter.
• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.
• The Supervisor will advocate for client needs.
• Work collaboratively with members of a larger treatment or service coordination team, both within the agency and in the larger community.
• Collaborate with the Security to discuss and resolve client incidents.
• The Supervisor will oversee Bus Token distribution.
• Responsible for reading and understanding the Policy and Procedure Manual.
• Required to read and respond to daily emails.

This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients. All other duties as assigned.

Qualifications:

• High School Diploma required. Bachelor's Degree in Human Services or related field preferred.
• LMSW preferred.
• A minimum of 3 years' related experience required.
• Previous supervisory experience preferred.
• Knowledge of homeless population and DSS policies and regulations required.
• Excellent interpersonal and communication skills required.
• Excellent organizational and time-management skills.
• Proficient computer skills, including Microsoft Office, required. HMIS preferred.
• Spanish language fluency preferred.
• Valid, clean, NYS Driver's License required.

Physical Requirements:

This position requires heavy lifting of a minimum of 50 lbs. Must be able to work overhead and on a ladder for sustained periods of time, and to bend and crouch to install flooring or seal tubs and toilets. Must be able to shovel snow from walkways. This position requires a lot of walking throughout the grounds and building, including going up and down stairs.