Workflow Operations Associate

Workflow Operations Associate

Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers through industry-leading AI solutions developed in-house. With over $200 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S.from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of this year, we will have the fifth-largest practice in the country.

About the Role

We're looking for a detail-oriented and clinically savvy Workflow Operations Associate to own the integrity and execution of critical radiology workflows at Imagen. This role serves as the frontline expert for Addendum processing and complex workflow resolution, ensuring clinical data is accurate, complete, and managed within defined SLAs. The Workflow Operations Associate acts as a key bridge between clinical partners (radiologists, technologists, and providers) and internal operational teams, maintaining seamless day-to-day workflow execution while enabling scale. This role reports to the Workflow Operations Manager and plays a critical influence role across cross-functional teams.

Responsibilities:

• Own the end-to-end Addendum lifecycle, including triage, routing, follow-up, and closure, while ensuring completion within clinical SLAs
• Serve as the primary point of contact for workflow-related inquiries from providers and customers via phone and email
• Manage and resolve complex radiology workflow exceptions and active escalations with urgency, accuracy, and clear stakeholder communication
• Maintain detailed, compliant documentation of workflow activities and customer interactions within Salesforce and other CRM systems
• Identify workflow inefficiencies and recurring issues, partnering with leadership to recommend and implement process improvements
• Support workflow assessments, customer onboarding, and stabilization efforts through discovery, validation, and documentation activities
• Act as a subject matter expert on Addendum protocols and radiology workflow processes while maintaining and improving SOPs, best practices, and knowledge base documentation

Required Qualifications:

• Associate's degree with 1+ year of radiology support experience, or HS/GED with 3+ years of experience in healthcare, radiology, or clinical operations
• Ability to manage multiple high-priority workflows in a fast-paced environment with strong attention to detail, accountability, and independent problem-solving skills
• Strong written and verbal communication skills, with the ability to work professionally and effectively with physicians, clinical staff, customers, and cross-functional teams
• Experience using CRM or ticketing systems (e.g., Salesforce) and familiarity with clinical systems such as PACS, RIS, or EMR platforms
• Continuous improvement mindset with the ability to identify workflow inefficiencies, support onboarding and operational initiatives, and contribute to process enhancements

Preferred Qualifications:

• Familiarity with radiology workflows such as Addendums, critical findings, or report lifecycle management
• Exposure to workflow optimization, process improvement, operational analytics, or radiology informatics concepts

Imagen Technologies is a remote-first company and this job is conducted remotely. The hourly rate for the position is between $25 - $32, plus benefits. Please note that the range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen's behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.