Customer Service Representative

Job Information The Customer Service Representative is responsible for overall order and service-related activities. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues. Key Responsibilities Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily Responsible for generating all Inspection Reports and collecting Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders Reviews and approves the complete order packet with 100% accuracy Supports repair department technicians as needed Maintains strong working relationships with internal and external customers Report and Resolves customer service issues Tracks and maintains all cases in the companys case management system Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary Responsible for MaxRecall scans and files Various duties assigned by the supervisor Qualifications High School Diploma or its equivalent Good written and verbal/oral communication skills Proficiency in common business software (e.g., CSI, Microsoft Office, Adobe) Self-driven with a positive attitude and demeanor Customer service experience Excellent communication, time management and organizational skills Professional telephone etiquette Ability to work independently Physical Demands Frequently required to stand Frequently required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally balance, bend, stoop, kneel or crawl Continually required to talk or hear Continually utilize visual acuity to read technical information and/or use a keyboard Occasionally required to lift/push/carry items up to 25 pounds Occasionally work near moving mechanical parts Cell broadcasting file whenever the browser recognizes invalid or invalid & now to use to und ask the refused O e multiple and enabling to use to the cause. #J-18808-Ljbffr FloWorks