Administrative Support Assistant

Administrative Support Assistant

Are you organized and enjoy supporting and communicating with aging adults? Do you thrive in a people-focused workplace? We're seeking a dependable Administrative Support Assistant to join our Aging Services team. In this role, you'll work in a collaborative, team-oriented environment where each day offers something new. If you're ready to use your administrative skills in a position that blends compassion and a positive, supportive workplace, we'd love to hear from you! Performs intermediate skilled administrative support work assisting with a variety of specialized office support and administrative tasks, assisting the public, and performing related work as apparent or assigned. Work is performed under the limited supervision of the Aging Services Center Manager.

The following essential functions serve as a general guide for this position. Position functions are subject to change based on departmental needs and external factors including, but not limited to, regulatory requirements.

• Acts as a receptionist by greeting visitors, answering the telephone, forwarding calls, providing information, answering questions, responding to inquiries or complaints, and directing visitors to the appropriate party;
• Assists the public with the completion of various forms, applications, etc. by verifying the completeness and accuracy of information;
• Assists with entering new client registrations into the MySeniorCenter software and assigning a key tag to the participant so they can sign in for activities and programs at the Center;
• Provides tours of the Center as needed when requested by the Aging Services Center Manager or when the Aging Services Center Manager and Activity Coordinator are unavailable;
• Assists with preparing items for the Center's day trips such as name tags for participants and printing participants' emergency contact information for staff assigned to the trip;
• Coordinates birthday, sympathy, get well, and other cards for staff and participants;
• Types and composes a variety of documents independently including correspondence, forms, reports, meeting minutes, agendas, and related documents, etc.;
• Enters a variety of data into the computer, checks and reviews data for accuracy, completeness, and conformance to established standards and procedures, and enters and retrieves sensitive and restricted information into the computer system;
• Assists with tracking consumer contributions or other funds received, issues receipts as needed or requested, and prepares daily deposit slips to be taken to the bank by the Director or Deputy Director;
• Receives, sorts, processes, and distributes incoming and outgoing mail and/or packages including preparing items to be delivered from one Center to the other by the department's courier;
• Assists in the preparation and distribution of activity calendars, flyers, informational materials, and newsletters;
• Assists with maintaining supply inventories and notifies the Director or Deputy Director of needed supplies;
• Operates a variety of standard office equipment;
• Performs other duties as assigned.

High school diploma or GED, moderate experience providing administrative support and working with the public, or an equivalent combination of education and experience.

• Thorough knowledge of standard office practices, procedures, equipment, and secretarial techniques;
• Strong customer service skills with an ability to work with a diverse group of individuals and provide equitable treatment to all;
• Skill in operating Microsoft Office programs such as Microsoft Word, Excel, Publisher, PowerPoint, Outlook, search engines such as Google Chrome, and other commonly used electronic programs;
• Ability to multi-task, prioritize duties, and manage time effectively;
• Ability to communicate ideas, orally and in writing and follow written and oral instructions;
• Working knowledge of the relevant Aging Services program services, policies, and procedures to be able to accurately assist clients;
• Ability to keep office records and to prepare accurate reports from file sources;
• Ability to perform and organize work independently;
• Ability to prepare effective correspondence on routine matters and to perform routine office management details without referral to supervisor;
• Ability to establish and maintain effective working relationships with County officials, department heads, peers, associates, and the general public.

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking, hearing, use of hands and fingers, handling, feeling, reaching with hand and arms and repetitive motions, frequently requires walking and occasionally requires standing, stooping, kneeling, crouching, crawling, pushing, pulling and lifting; work has standard vision requirements; work requires vocal communication to express or exchange ideas by means of spoken word; work requires hearing to perceive information at normal spoken levels; work requires preparing and analyzing written or computer data, using measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately quiet location (e.g. business office). Must possess a valid North Carolina driver's license.