Quality Assurance Manager New Orleans

Job Title: Quality Assurance Manager

Reporting To : Operating Director

Position Type: Exempt

Employee and Fringe Benefits:

• Access to company-sponsored benefits plan that includes coverage for health dental vision life and other insurance benefits
• PTO : Accrues at 1 day per month
• Growth Bonus
• WOTC Bonus
• Phone Stipend

What We Do:

Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy dignified environment. As a leading nationwide home care organization serving seniors in more than 300 locations Cornerstone remains committed to providing the highest quality of care to those that cared for us.

Job Description:

The Quality Assurance & Scheduling Coordinator ensures that all clients receive consistent high-quality care that meets agency standards and funding source requirements. This position combines detailed scheduling coordination with quality assurance compliance monitoring and documentation review to support VA Medicare Medicaid and local senior levy program guidelines. The role ensures the agency remains audit-ready and compliant while maintaining exceptional client satisfaction and caregiver engagement.

Job Responsibilities:

• Scheduling: Manage daily/weekly caregiver schedules aligning them with client care plans funding and service hours. Urgently handle call-offs coverage needs and client/caregiver changes.

• Staffing: Match caregivers to clients based on skills location and funding. Maintain accurate scheduling data for billing and payroll.

• Quality Assurance: Manage routine client/caregiver check-ins for service quality visit adherence punctuality and documentation. Resolve service issues escalating concerns when necessary. Participate in quarterly QA developing corrective action plans and monitoring metrics (missed visits satisfaction retention).

• Compliance: Ensure compliance with VA Medicare (non-medical) Medicaid waiver and senior levy programs.

• Audit Support: Audit client files (care plans authorizations visit notes) and caregiver compliance (qualifications training) per funding standards. Verify visits align with approved service authorizations. Assist with internal/external audits. Monitor documentation for timely billing/reimbursement and maintain audit-ready records and help develop better compliance tracking.

• Communication & Coordination: Liaise between clients caregivers and funding agency case managers (VA county levy etc.); promptly communicate schedule updates service changes and care concerns. Coordinate with HR/Recruiting for new caregiver onboarding training and program integration. Support billing/payroll with accurate scheduling and visit verification.

• Administrative & Reporting: Generate and review weekly reports (service delivery QA compliance). Maintain client/caregiver records in agency software. Support Director of Operations with data for audits licensing and renewals. Participate in continuous improvement and team meetings.

Travel:

• Limited travel as needed for various sales marketing and client care service needs.
• Must have reliable transportation to meet the needs of position and scope of job responsibilities.

Education & Certifications:

• High school diploma or equivalent degree
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years experience as Administrator and/or managing sales customer service and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Preferred Skills:

• Ability to work autonomously in a fast-paced environment
• Comfortable working with technology
• Experience with direct recruitment hiring and oversight of frontline employees
• Strong interpersonal and communication skills
• Proficient in Google Workspace (Gmail Meet Calendar Docs Sheets etc.)

Physical Requirements:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50 lbs. may be required; using a computer for extended periods: typing staring at a bright monitor or TV screen; using fingers wrists and arms; stress on back may occur.

Work Environment:

• Office Environment: High-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees referral sources and clients; possible exposure to prescription drugs bodily fluids small appliances for cooking cooling and heating foods or securely storing medications.
• Clients Environment: Unknown environments; bodily fluids household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50 lbs.

This job description is not intended to be an exhaustive list of all responsibilities duties and skills required for the position but rather describes the general nature and level of work being performed. The requirements listed above are representative of the minimum levels of knowledge skills and ability necessary to perform the job. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently.

This job description also reflects the Companys assessment of the essential functions of the position. The Company will make reasonable job-related accommodations to allow qualified applicants and employees with disabilities to perform those essential functions. The Company reserves the right to assign different or additional duties and responsibilities to this position or to reassign duties and responsibilities to other positions. Continued employment remains on an at-will basis