Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid holidays
• License reimbursement

ABOUT OUR AGENCY:
I opened my agency in 2010 and currently lead a close-knit team of 12. Before becoming a State Farm agent, I worked as a journalist and later worked for State Farm Corporate, both experiences that gave me a strong appreciation for communication, customer service, and helping people through life's unexpected moments.

Giving back to our community is an important part of who we are. Our agency enjoys supporting local organizations and staying actively involved in the communities we serve.

Our agency offers health benefits, a 401(k), paid time off, holiday pay, licensing reimbursement, and a strong commitment to work-life balance. We believe in investing in our team and providing the support they need to build successful, long-term careers.

Our culture is like a small family. We work hard, have fun together, and strive for excellence in everything we do. I'm looking for someone who is hardworking, goal-driven, and willing to hustle to achieve great results. If you're motivated to grow with a supportive, high-performing team, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Christie Rhyne - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.