Social Media and Content Ops Director

Social Media and Content Ops Director

At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating. Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.

We deliver the most innovative gaming experiences possible to players around the world. Whether through community outreach, world-class events, or partnership integrations, the Epic Games Publishing and Marketing teams seek to surprise players with new experiences every time they drop in to play.

We're seeking a Social Media and Content Ops Director to help lead the strategy, innovation, and global growth of Fortnite's social media ecosystem. This leader will play a critical role in defining Fortnite's social vision across games and brands, driving engagement, community connection, and creative excellence. You will be a key contributor to a multidisciplinary team spanning strategy, creative, content, community, and analytics—guiding how Fortnite shows up across every major platform.

In this role, you will:

• Partner with executive leadership to translate company priorities into breakthrough social storytelling and audience engagement strategies
• Drive innovation in content formats and platform strategies, championing a culture of experimentation that empowers teams to explore new approaches to creator partnerships, live content, and community interaction—ensuring Fortnite's presence stays ahead of evolving trends and emerging technologies
• Have a strong operational focus with peers in Marketing and Publishing Production to drive authentic appointment setting around key Fortnite beats
• Integrate data and insights into creative decision-making to ensure storytelling and engagement efforts are both impactful and measurable, while proactively tracking and evaluating outcomes
• Collaborate cross-functionally with paid media, influencer, and communications teams to orchestrate cohesive campaign ecosystems and to guide platform relationships with key partners (e.g., TikTok, YouTube, Meta, X, Reddit, Twitch) to drive innovation and co-marketing opportunities
• Advocate for audience-first thinking and authentic brand connection, and oversee governance, tone, and consistency of Fortnite's brand voice across all game modes and global regions
• Aggressively analyze metrics on social content performance, with quick iteration and feedback cycles to inform how to improve subsequent campaigns

What we're looking for:

• 7-10+ years of experience in social media and/or digital content, with at least 3-5 years managing large-scale global programs
• Background in the Gaming industry (especially in Live Service Games) or adjacent Tech/Entertainment industry
• Proven track record building and executing global social strategies for major entertainment, gaming, or consumer brands
• Deep understanding of platform ecosystems, audience behavior, and emerging media formats
• Experience mentoring high-performing teams across creative, strategy, and analytics functions
• Strong creative instincts paired with data-driven judgment—you inspire bold ideas and know how to measure their impact
• Experience collaborating at the executive level, influencing company-wide marketing and communications priorities
• Global perspective and cultural fluency; experience developing content strategies for diverse, international audiences
• Proficiency with social management and analytics tools (Sprout, Emplifi, Radarly, ListenFirst, etc.)

This role is open to multiple locations across the US (including CA, NYC, & WA).

Pay Transparency Information The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren't limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic's generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

Epic Games is a leading interactive entertainment company. For over 30 years we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design.

As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent. Like what you hear? Come be a part of something Epic! Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer.