Service Support Specialist for Laboratory Automation

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our Laboratory Automation Technical Support team as a Service Support Specialist this role youll provide advanced Tier 3 technical support for our partners and customer systems through structured troubleshooting remote diagnostics and on-site investigations.

Working closely with our partners Field Service Engineers and internal teams youll help ensure optimal equipment performance deliver training and build strong customer relationships. As a technical subject matter expert youll collaborate with R&D Product Management Quality and Field Service to resolve systemic issues inform product improvements and strengthen service capabilities across internal and partner organizations.

This role requires a high degree of independence and self-direction as the primary engineering and support teams are based in Finland. Youll need to work effectively across time zones manage priorities autonomously and collaborate remotely with global teams.

REQUIREMENTS:
Advanced degree and at least 3 years of experience or Bachelors degree plus 5 years of experience in technical service laboratory automation or a related field
Degree in engineering computer science electromechanical engineering or a related discipline

Experience developing technical documentation service standards and troubleshooting methodologies
Technical expertise in instrument maintenance repair and troubleshooting
Proficiency in conducting equipment installations calibrations and qualification protocols (IQ/OQ/PQ)
Experience with laboratory automation platforms and control software systems
Advanced knowledge of Microsoft Windows operating systems and standard office applications
Strong problem-solving and analytical skills
Strong customer service and communication skills
Ability to work independently and collaboratively
Fluency in English required; additional languages are an asset
Valid drivers license and ability to travel up to 70% of time
Experience with quality systems (GMP/GLP) preferred
Ability to manage multiple priorities and maintain detailed service records
Experience with performance tracking and reporting systems

Compensation and Benefits

The salary range estimated for this position based in New York is $68200.00$102250.00.

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

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