Engagement Coordinator, Park Slope Women's Shelter

Who We Are:  CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility.  Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.
Park Slope Shelter for Women serves 100 MICA (mentally ill chemical abusing) women at the Park Slope Armory in Brooklyn.

Position: Engagement Coordinator
Reports To: Director of Social Services
Location: Brooklyn, NY

What The Engagement Coordinator Does:

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Provide direct interventions with the clients that are culturally appropriate and take into account the client’s communication styles, values and life experiences.
• Provide non-direct interventions that support the shelter team and increase communication between functions. 
• Conduct and document one-on-one supervision with one or more of the following staff; Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and the Employment Specialist in order to engage clients with the skills to obtain employment or enroll in vocational training programs with the ultimate goal to secure housing.
• Reinforce, support and integrate trauma informed care, de-escalation techniques and motivational interviewing interventions.  
• Track and analyze incidents and assist in incident debriefings including; providing crisis management assistance, interventions, and follow up with clients who have patterns of maladaptive behaviors, and education for staff on how to manage incidents from a trauma informed perspective.   
• Develop workshop curriculum for one or more of the following; Recreation Coordinator, Adult Literacy Specialist, Peer Counselors and Employment Specialist programming components. 
• Develop community based resources and supports towards agency housing and engagement efforts.
• Conduct Crisis Prevention (CPI) trainings for staff members to better inform them of tactics to use to deescalate and appropriately handle incidents within the shelter.
• Ensure attainment of funding objectives and performance measures.
• Conduct field visits to increase community and citywide resources. 
• Create and implement incentive system to increase client participation in on-site and community activities. 
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan and grant contracts.
• Motivate, coach and counsel direct reporting staff to excel.
• Ensure that all direct reporting staff completes all necessary case management documentations including individual and group case management notes, housing applications, individual living plans (ILP), and referrals to providers including psychiatric referrals are completed as required and up to date.
• Encourage teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Administer constructive discipline to direct reporting staff, as needed.
• Input client data using DHS’s CARES database, as needed
• Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
• Review all documentation related to clients' progress for accuracy, completeness, and clarity.
• Review and sign time sheets.
• Prepare performance appraisals for directed reporting staff.
• Conduct chart auditing of client files (i.e., paper and electronically).
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
• Lead and participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• May conduct orientation sessions for new clients arriving in shelter to orient the client to the rules and regulations of the shelter.  
• May ensure the monthly event calendar is inclusive and includes both on-site and external activities
• May prepare marketing materials for the program.
• May conduct initial intake or assessment of clients and/or clients' families and periodic reassessments.
• May have direct client service/program responsibilities in addition to the above.
• May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.

Minimum Education/Experience Required:

• Bachelor's degree (e. g., B.A., B.S.W.) or equivalent relevant professional experience, with a minimum of two years of applicable experience; Master’s Degree preferred. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).

Other Requirements:

• May be required to become First Aid/CPR certified.
• May be required to become certified in overdose prevention.
• Obtain Train the Trainer CPI certification in Non-Violent Crisis Intervention within 90 days of hire
• Obtain NYS Peer Specialist Certification within 90 days of hire
• Bi-lingual preferred.

Compensation : $57,000-$60,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.