Coordinator, Volunteer Engagement

Coordinator, Volunteer Engagement

At the ASPCA, every volunteer interaction is an opportunity to deepen human connection and create brighter outcomes for vulnerable animals. Are you a friendly, positive, people-person with a sincere commitment to diversity, equity and inclusion? Do you thrive in a dynamic, mission-oriented environment? Are you passionate about animal welfare and the goodness of people and do you possess a strong interest in finding opportunities for people to help dogs and cats in tangible and impactful ways? If so, you should consider the role of Coordinator, Volunteer Engagement at the ASPCA's Adoption Center in New York City.

The ASPCA Adoption Center & Kitten Nursery provides intake and holistic care, including medical and behavioral support, and outcomes for animals in New York City that need us most.

Our population consists of five groups of animals:

• Animal victims of cruelty and neglect brought to us by the NYPD
• Animals brought to us through our Community Engagement team
• Underage kittens and other medically compromised stray animals
• Animals surrendered by their owners and in need of adoption into new homes
• Animals transferred in from shelter/rescue partners

The Adoption Center & Kitten Nursery teams utilize and develop best practices for providing care and innovative placement strategies for these specialized populations and are committed to engaging community members in animal care efforts.

The Coordinator, Volunteer Engagement (the Coordinator) facilitates deep engagement in the mission of the ASPCA through the recruitment, training, support, direct oversight and celebration of hundreds of dedicated volunteers. Using best practices and innovating programming, the Coordinator will play a key role in engaging volunteers directly in many aspects of ASPCA work, with a special focus on critical shelter support activities.

You will be a key player in engaging the public as ambassadors for the ASPCA's mission – through volunteerism, fostering and adoption. You'll be a member of a high-performing staff and volunteer team providing care for +/- 2,000 vulnerable pets per year and will work collaboratively and effectively with internal and external stakeholders to achieve the ASPCA's ultimate goal: that all animals live fulfilling lives.

To succeed in this role, the Coordinator will possess excellent interpersonal, administrative and organizational skills, a desire to innovate and a demonstrated ability to successfully collaborate with, mentor and coach others. The Coordinator will proactively leverage volunteers to help maximize the efficiency and impact of volunteer-supported interdepartmental operations. The Coordinator will be committed to coordinating all aspects of volunteer engagement, including training and oversight in both 1:1 and group settings, and will also provide coaching and support to interdepartmental staff who rely on volunteer support within their focus areas. The Coordinator will champion canine and feline populations equally and enthusiastically to volunteers and be fluent in all aspects of animal safety and well-being.

Success also hinges on the Coordinator's ability, with the Volunteer Program team, to collaborate effectively and frequently with subject matter experts across the ASPCA's NYC-based programs which include the Adoption Center(AC), Kitten Nursery (KN), Animal Recovery Center (ARC) and Community Medicine (CM) and other interdepartmental teams. The Coordinator will generate and sustain volunteer access across programs and departments, cultivating volunteer opportunities, resources and support mechanisms to ensure that volunteers are fully engaged in the Volunteer Program and set up for success.

• The Coordinator, Volunteer Engagement, reports directly to the Senior Manager, Volunteer Engagement and has no direct staff reports, but oversees hundreds of volunteers, annually.

Where and When You'll Work

• This position is an on-site role and reports to the ASPCA's 92nd St. location
• The schedule for this role will be a 5 consecutive-day workweek with one weekend day required. The regular schedule for this role is Tuesday - Saturday. Schedules are subject to change at the sole discretion of the ASPCA.
• Periodic schedule flexibility may be expected, including evening coverage to accommodate periodic Volunteer Program and Adoption Center events and operational needs.

What You'll Get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $27.41 - $28.85 per hour

Benefits

At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

For more information on our benefits offerings, visit our website.

Responsibilities:

Responsibility buckets are listed in general order of importance, and include but are not limited to:

Volunteer Program Coordination

• In partnership with the Senior Manager and Manager of Volunteer Engagement, foster a volunteer culture and environment that supports comprehensive, safe and efficient care of animals in ASPCA facilities, and opportunities to engage meaningfully in the support of shelter operations.
• Identify needs and support the design and implementation of volunteer roles and training in key operational areas.
• Collaborate with Medical, Behavior and Welfare teams to ensure the consistent and aligned use of sheltering best practices in volunteer programming.
• Support the continuous evolution and streamlining of volunteer onboarding and training processes and the development of impactful volunteer activities to meet operational needs.
• Provide a safe and compassionate environment for animals in our care, our staff, volunteers and clients by using low-stress handling techniques and adhering to all safety policies.
• Engage deeply in processes to build volunteer access, skills and ability, matching them with appropriate opportunities within the organization.
• Cultivate positive, trusting and productive relationships between staff and volunteers to support operations, animal care and outcomes.
• Prioritize shift fulfillment in key areas by appropriately trained volunteers; proactively identify and take steps to mitigate gaps in volunteer coverage.
• Maintain accurate volunteer and shelter database information.
• Execute day-to-day, weekly and monthly volunteer program administrative tasks.
• Scan for and establish processes to create efficiencies in volunteer support activities.
• Seek and facilitate ongoing opportunities to provide formal and informal volunteer recognition, acknowledging and celebrating the contributions of volunteers.
• Support a culture of learning and collaboration in the Adoption Center, including ensuring a respectful and welcoming environment, and the regular practice of giving and receiving feedback.
• Facilitate or support special projects as assigned.

Volunteer Training and Support

• With the Senior Manager and Manager, Volunteer Engagement, facilitate new volunteer orientations and relevant onboarding processes.
• Prioritize, uphold and model processes to ensure volunteers receive appropriate training (including animal handling training), supervision, and ongoing coaching from cross-departmental staff teams.
• Support and coach colleagues in working effectively with volunteers; solicit objective feedback from colleagues on volunteer roles and performance.
• Engage volunteers in regular communication; provide routine, timely and emergent operational and programmatic updates, extend learning opportunities, and maintain consistency in sharing constructive/developmental coaching and feedback.
• Equally prioritize the solicitation of volunteer feedback on their roles and experience.
• Provide volunteers with direct, transparent communication about the purpose of their volunteer roles and help volunteers to understand that humane euthanasia may ultimately be the appropriate outcome for some animals.
• Be a consistent and visible presence and coach for volunteers; be available to answer questions, give & receive feedback, lend a hand, and ensure deep understanding of and compliance with ASPCA and Adoption Center philosophy