Lead Health Information Specialist

Lead, Area Health Information SpecialistDatavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.Position Highlights :Region: Alexandria, VA Full Time Schedule: Monday–Friday, 8:30 AM–5:00 PM EST Travel: Required — supports multiple sites within the Health SystemWe are seeking an Area Lead to support multiple facilities within the Health Systems in the Alexandria area. This role is essential to ensuring operational excellence, service continuity, and compliance across multiple locations. Travel is a mandatory component of this position, as schedules may fluctuate based on site needs, contractual obligations, PTO coverage, and unexpected call-outs.What You'll DoThe Area Lead plays a critical role in maintaining smooth operations and delivering high-quality patient health information services across multiple sites. Key responsibilities include:Provide on-site coverage across multiple locations, adjusting schedules as neededAssist with onboarding new employees, supporting training sessions, and mentoring HIS staffAct as a liaison between facility staff and company leadership, ensuring strong client relationshipsCommunicate site challenges, fluctuating volumes, staffing needs, and operational updates proactivelySupport strategic initiatives aimed at improving productivity, workflows, and service qualityProcess medical record and ROI requests accurately, timely, and with strict confidentialityManage high-volume inbound and outbound calls from patients, providers, and requestorsProvide status updates, resolve inquiries, and escalate complex issues when appropriateHandle fax and mail operations, including sorting, routing, sending, and maintaining accurate logsReview requests, date-stamp documents, and upload information into HealthSourceMonitor shared drives, fax queues, and medical records email to ensure timely processingCreate encrypted CDs/DVDs of patient records, maintain chain-of-custody documentation, and ensure correct labelingAssist patients requesting records in person by verifying identity and processing disclosuresMonitor and complete patient transfers throughout the dayEnsure adherence to HIPAA and privacy regulations at all timesUphold company and customer codes of conductMaintain working knowledge of facility software systems and site-specific workflowsSupport productivity standards and help minimize operational risk across the regionWhat We're Looking ForWe are seeking a candidate who is:Friendly, professional, and dependablePunctual — attendance is critical in this roleAdaptable and comfortable with schedule changes and regular travelA strong communicator (verbal and written)Eager to learn and able to master new systems and processes quicklyExperienced in leading or supporting a small team (preferred)Motivated to grow within a healthcare or medical records environmentExperienced with ROI or EMR systems (required)RequirementsHigh School Diploma or GEDAbility to work on-site at various locations within the health systemProficiency with computers, email systems, and general office equipmentAbility to maintain strict confidentiality and adhere to HIPAA regulationsPrior healthcare, medical office, or HIM experience is a plusSupervisory or lead experience strongly preferred