Operations Assistant

Operations Coordinator

We are seeking an Operations Coordinator to support our CFI Academy and Flight Operations team. In this role, you will play a key part in scheduling resources, assisting instructors, managing student services and housing, and ensuring smooth day-to-day operations. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to contribute to a team dedicated to delivering an exceptional experience for our students and staff.

• Assist with scheduling resources including instructors, aircraft and examiners.
• Coordinate instructors and other administrative duties related to CFI Academy in coordinate with Flight Operations team.
• Keep up with deadlines for long term projects and engaging with appropriate personnel to ensure completion.
• Administrative duties as they arise.
• Aide customers to help deal with questions, inquiries, or complaints and use all available resources to help provide the highest level of service to our students.
• Assist with general operations duties including proctoring tests, maintaining inventory for student pilot supplies and other items ordering office supplies and respond to internal inquires for need supplies and materials as needed.
• Assist with managing student housing, will include: student check ins/outs monthly walk throughs for apartment checks build and maintain relationship with leasing office keep up to date records relevant to student housing and supply department managers as need with all requested information all other duties that arise with student housing.
• Ensure that all receiving data entry is completed on time.
• Perform data entry into Excel, Word, Google Workspace, and CRM system in a timely manner.
• Work with Operations manager to meet budget requirements and assist gather necessary data to support budget goals when required.
• Develop and improve operations policies and procedures to help meet company wide goals set by management team.
• Assist with department recruiting and hiring when opportunities arise, at direction of manager.
• Ability to analyze date and submit reports to management team when needed.
• Other duties as assigned.

Requirements

• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• 12 years of experience in administrative, operations, scheduling, or customer service roles preferred
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word) and/or Google Workspace
• Ability to work both independently and collaboratively within a team
• Strong problem-solving skills with a resourceful and adaptable mindset
• Customer-service oriented with a professional and approachable demeanor