Sr. Manager, Investigation

Overview The Senior Manager, Investigations is a Second Line of Defense (2LOD) leader responsible for overseeing the governance, quality, and effectiveness of financial crimes investigations, including fraud and BSA/AML-related activities. This role ensures investigations are conducted in accordance with regulatory requirements, internal standards, and sound investigative practices. The Senior Manager provides independent oversight and credible challenge of investigative processes, ensures consistency and quality of case outcomes, and delivers insights on emerging risks, trends, and control effectiveness. This role partners across Risk, Compliance, Fraud, and business units to strengthen the organization’s financial crimes risk management framework. Job Duties Oversee the execution of complex fraud and BSA/AML investigations, ensuring quality, consistency, and timeliness of case work Provide guidance and direction on high-risk, complex, or sensitive investigations, including internal fraud or potential criminal activity Oversee governance of Suspicious Activity Reports (SARs), ensuring appropriate escalation, documentation, quality, and regulatory compliance Provide independent oversight and credible challenge to first line investigation, alert management, and fraud detection processes, ensuring alignment with risk appetite and regulatory expectations Evaluate investigation outcomes to identify control gaps, emerging risks, and systemic issues, and elevate where appropriate Lead and oversee quality assurance (QA/QC) and testing programs, ensuring effectiveness of investigations and adherence to policies and standards Ensure findings, issues, and remediation activities are properly documented, tracked, and validated Analyze investigation data and trends to identify emerging financial crimes risks and patterns, providing actionable insights to leadership Develop and deliver reporting to leadership and risk committees, including trends, risk exposures, and control effectiveness Support and enhance investigations policies, procedures, and governance frameworks, ensuring alignment with BSA/AML and fraud risk requirements Partner cross-functionally with Fraud, Compliance, Risk, and business units to ensure coordinated risk management and strong investigative practices Support regulatory exams, internal audits, and external investigations, including engagement with regulators and law enforcement where appropriate Identify and drive improvements to investigations processes, controls, and methodologies, enhancing program maturity and effectiveness Essential Skills 6+ years' experience in Bank Secrecy Act compliance within the financial services industry Minimum 2 years of experience leading a diverse team including hiring, coaching and performance management Strong expertise in financial crimes investigations, including fraud and BSA/AML Knowledge of regulatory requirements (BSA, AML, USA PATRIOT Act) and investigation standards Ability to provide independent challenges while maintaining strong stakeholder relationships Strong analytical skills with ability to identify trends, risks, and control gaps Excellent written and verbal communication skills, including reporting and case documentation Strong organizational and problem‑solving capabilities Ability to manage multiple priorities in a complex environment Required Education: Bachelor’s degree in a field relevant to the role (or 4 additional years of relevant experience in lieu of a degree); advanced degree preferred. Location Hillsboro Corporate Office | Hillsboro OR 97124 OR Marlborough Corporate Office | Marlborough, MA Target Compensation $116,500 to $140,000 base pay + Annual Bonus Benefits Traditional medical, dental, and vision coverage Generous 401K company matching Paid Time Off: Accrue up to 15 vacation days in the first year; receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) First Tech is not currently offering Visa sponsorship or transfer for this position. #J-18808-Ljbffr First Tech Federal Credit Union