Senior Manager, Continuous Improvement

Job Description This role is responsible for leading Lean Business Transformation by developing and deploying Lean Business System standards across the organization to improve operational performance. Drive operational process rigor in Patient Services, Logistics, Laboratories across regions/functions. Develop Lean project roadmaps to improve productivity and costs across operational business processes and sub-processes. Lead local teams and kaizen events in applying lean principles across multiple functions to transform the organization as a continuous improvement culture. Internal Title: Sr. Manager Business Transformation Work Schedule: Hybrid (3 days onsite, 2 days work from home) Pay Range: $120,000 - $155,000/year, 15% Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Medical/Prescription Drugs Dental Vision Flexible Spending Accounts (FSAs) Supplemental Health Plans 401(k) Plan – Company match dollar-for-dollar up to 5% Employee Stock Purchase Plan (ESPP) Supplemental Life Insurance Dependent Life Insurance Short- and Long-Term Disability buy-up Blueprint for Wellness Emotional Well-Being Resources Educational Assistance Responsibilities Lead creation and implementation of Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM). Be an expert at leading front-line teams at implementing DMS, Model Lines, Problem Solving, Kaizen events. Leads multiple complex Lean projects thru all stages of charter, prework, implementation, and sustainment. Engage with senior leadership and teams to adopt Lean Business System standards. Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement. Lead and coach teams in problem solving (PSP, A3, PDCA, 8-D, DIVE) to identify root causes with action plans and develop a sustaining culture of continuous improvement. Provide and facilitate effective professional level training on Transactional Lean concepts using Adult learning principles. Apply change management strategies to foster successful implementation of standard work. Support IT system and AI improvements to simplify end-user workflows. Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability. Qualifications Required Work Experience: 7+ years of cross‑functional roles including leadership experience directly applying Lean methodologies. Experience implementing a Lean Business System in a well‑established continuous improvement organization such as Toyota, Danaher, GE, Emerson. Successfully managed project budgets. Proven knowledge & experience applying Lean methodologies in transactional office environments and provides real Transactional Lean examples from industry (Financial, Commercial, Service, etc.). Demonstrates Lean leadership at leading multiple Kaizen events to achieve operational results. Preferred Work Experience: Lean expertise working in a mature Lean org: Toyota Production System, Danaher Business System, Shingijutsu Kaizen. Successfully led 25+ Kaizen team events of 5‑days with proven impact to KPIs. Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process (A3). Physical and Mental Requirements: Ability to visit and interact with office and lab employees at local and national sites. Skills: Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods. Prior successful experience applying transactional continuous flow using principles of Takt time, standard work, and single piece flow. Ability to accurately assess business performance from a general manager’s perspective and provide insights for improvement. Prioritize and self‑manage multiple projects. Exceptional communication skills with multiple levels of the organization. Plans and leads communication planning and change management methods. Education: Bachelor’s degree or equivalent relevant experience. (Required) Industrial/Manufacturing Engineering Degree (Preferred) Licenses and Certifications: Lean Six‑Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred) English Required Work Environment: Hybrid onsite at office, laboratory, and virtual remote. Occasional 2nd & 3rd Shift work at laboratories to lead Kaizen event teams and implement process improvements. Travel Required: Up to 25% Equal Opportunity Employer Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr QUEST DIAGNOSTICS INC